Several leadership are leaving or stepping down or thinking about doing so. The replacements are terrible and get paid nearly as much as long term tm's so why should anyone work hard? On the other hand the turnover for new hires is at an all time high as well. Shelf conditions and customer satisfaction are at all time lows as well. Not sure why global can't figure out why that is and do something about it. It's glaringly obvious. Whole Foods is no longer special. Our customers are leaving us in droves. Not even people who live in the building shop there.
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Nicely put, @1dtz+1bZFcm3z
3 replies (most recent on top)
Lols. Amazon shoppers can't even find peanut butter on the shelf let alone in the middle of an unworked pallet in the receiving bay. 99% do not last 90 days and most are very green, never shopped for themselves. If Whole Foods wants to focus on Amazon they still need to get their floor conditions straight and get better shoppers. A huge majority of our "items not found" were in stock. We had to hunt down all the stray QR codes so they couldn't be abused.
Becoming a hub for Amazon will not improve customer satisfaction if we can't keep our store staffed and stocked. People stop ordering from us and go to another store because we are so often out of everything, or the app says we have it but we don't. Or it says we are out but we in fact do have it. Most of our amazon shoppers are temps who have never been in a grocery store before leading to tons of f'd up orders and wait times.
Customers in the store are calling to complain the lines are too long when the STL answers to take the complaint he is ringing out the customer who called. Bottom line, Amazon hub or not we are not staffed properly to complete all the tasks or train TM's to complete the tasks. We go hours daily without basic staples on the shelf. They sit on pallets in back waiting to be stocked by TM's who aren't there because staffing guidance is a joke. For the TM's who are there our day is spent saying "Let me check in back" finding the product buried at the bottom of a pallet and unable to get it for the customer. "Oh sorry, we have it, but it will be 20 minutes until I can dig it out." They just go buy it somewhere else and don't return.
They have made it clear. Amazon online shopping is more important than store level sales/conditions/and certainly our team member happiness. WFMOA is your god now. Soon enough, I imagine WFM will just be a hub for online order pick up and delivery. If you aren't experiencing this in your region yet, get ready, you will.