It's becoming unbearable to ignore that the vast majority are now becoming visa workers from India. Many of those roles are project managers, business analysts, QAs, scrum masters, etc that easily can be filled with onshore staff.
Most of the calls I get on are 80-90% Indians. While most of them are decent, by and large majority of them have no clue what they are doing and extremely hard to understand.
Diversity does not just mean one group of people. It means a wide variety of qualified people. I find Latinos and blacks to be non existent in so many parts of the bank.
This is a complete failure to cost cut and eliminate jobs onshore for visa workers under the disguise of D&I. A lot of people got laid off and then this wave of folks poured in. Once there is an Indian manager, the team becomes Indian almost entirely...the bank and HR look the other way.
One of my biggest peeves is it's really hard to learn from many of these folks. Sometimes their attitudes and the way they talk over you or each other is just really absurd.
I see why people now refer to this place as bank of India!! I worked at Citi, JP and GS and it was a lot better than this sinking ship.