Current company rating on Glassdoor is 2.9. I tried to find a lower rating with a retirement plan record keeper but could not, unfortunately. If you look deeper into the numbers, African Americans and Hispanics give the company a 2.1 rating. Whites give it a 3.2. Clearly the DEI initiatives don't appear to be working as minority groups are giving the company such a low mark. The CHRO needs to understand there is still a lot of gaslighting, siloed and mob like mentality, turf wars, nepotism and favoritism still going on. If a greater focus was placed on taking care of your front line employees who do the back breaking work and take away the special perks, pay, and protections for the corporate executives, working conditions would improve. We'd like to help the CHRO do so but they don't want to fully engage in this effort. The advice I'd give to Executive Management is to fix Glassdoor. Everyone looks at Glassdoor. Fewer people look at this obscure website like "The Layoff." If the company can fix Glassdoor and pay attention to the comments on there without Executive Management promoting fake reviews, then that bodes well for "The Firm."
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I see Glassdoor is now up to 3.0 but have you seen the last few posts ? Wow. Brutal.
The marketing department actively posts bogus positive reviews on Glassdoor, usually in response to a negative one.
I heard BQS sent an email out last year begging all of his lackey's to leave fake reviews on Glassdoor. I guess his efforts didn't work because he is no longer there. Goon.
Pay attention and fix Glassdoor. Take care of your EMPLOYEES first and Client Satisfaction and Retention Will Go Way Up.
The OP is correct. Client retention and satisfaction is mainly driven by EMPLOYEE satisfaction, ENGAGEMENT, and Happiness. MOA Execs have it ar-e backwards. They want to put a round peg into a square hole and drive client satisfaction before taking care of their own employees first. Take a look at this analysis from the Internet. Rich, Mehdi, Conway, and Cruz along with the Board have it back as*swards. Clowns.
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"Glassdoor reviews, which reflect employee satisfaction, can significantly impact client satisfaction, especially in industries with high customer contact, where a 1-star improvement in Glassdoor rating correlates with a 3.2-point increase in customer satisfaction.
Here's a more detailed breakdown:
Strong Correlation:
Research indicates a strong link between employee satisfaction (as reflected in Glassdoor reviews) and customer satisfaction.
Industry Impact:
The connection is particularly strong in industries where employees routinely interact with customers, such as retail, food service, tourism, financial services, and healthcare.
Example:
In these industries, a one-star improvement in a company's Glassdoor rating is associated with a 3.2-point increase in customer satisfaction.
Why it Matters:
Employee Experience: Happy employees are more likely to provide better customer service and create positive experiences.
Customer Interactions: Employees in customer-facing roles directly impact the customer experience, and their satisfaction (or lack thereof) can be transmitted to customers.
Recruiting and Employer
Branding:Positive Glassdoor reviews can attract top talent, which in turn can improve the quality of customer service and overall client satisfaction.
Transparency and Accountability:Glassdoor provides a platform for employees to voice their opinions, encouraging transparency and accountability from companies, which can lead to improvements that benefit both employees and customers.
Beyond Customer-Facing Roles:
Even in industries with fewer direct customer interactions, investing in employee satisfaction can still benefit the company by improving overall morale and productivity, which can indirectly lead to better customer experiences.
Taking Action:
Companies can proactively address issues raised in Glassdoor reviews, improve workplace culture, and enhance employee satisfaction, ultimately leading to happier customers.
Glassdoor as a Tool:
Glassdoor can be a valuable tool for companies to understand their employee experience and identify areas for improvement, which can positively impact client satisfaction."
MOA top brass have it backwards. Don't have an Investment guy and a owner of a constrcution company run a fortune 1000 business
“An empty vessel makes the loudest sound."
The company caused all the "negative" aka Truthful comments by the decisions made by inept executives and the board. Don't blame that poster. You are just making them feel guilty and are gaslighting them making them feel like their feelings and posts are not accurate when you know dam-n well they are truthful.
If you fix the problems, the the negative comments will be replaced by positive ones and the company can start hiring again and there will be brighter futures ahead. Did you ever stop and think that is how to improve as an organization ?
Or maybe all these negative comments/ratings will hurt the Company leading to more layoffs. Please stop trying to help us - you are making it worse.
Reminder: If you want to leave a glassdoor review with full anonymity, you can create a Proton Mail email and tell your truths. Maybe a plummet in rating will wake them up.