My sources inside the company indicated that morale is low and over 50% of all employees in Operations have lost confidence in the EVP. He was brought in by Severin and was underqualified. Disasterous results. The division needs a positive outgoing personality and a leader who actually makes decisions, shares information, actually recognizes employees, doesn't bully or curse on calls, and is a real leader. Get a woman from the outside in there now. It's time for a change. We are imploring the Board to get new leadership at the very top of Administrative Operations. Please listen to your employees. Survey results tell it all. To quote Bob Segar, "Turn the Page." If the CHRO can do one thing right, it would be THIS !
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Shannon Moriarty was directly responsible for the claim department’s requests that were backlogged years. He never stepped foot in the department. If he had ever bothered to do so, he would have seen filing cabinets stuffed with unprocessed forms along with cardboard boxes with unprocessed forms. Every single day, beneficiaries called desperately trying to get the funds from their loved ones account. Shannon Moriarty was directly responsible for the huge backlog in the processing of withdrawals. He refused to keep knowledgeable reps in the positions and instead allowed them to transfer out ending up with no confident reps available to process withdrawal forms. Again, bins and bins and bins of withdrawal forms not being processed. Can you imagine an insurance company that can’t pay out claims? That was Mutual of America. Shannon Moriarty was directly responsible for the problems in the call center. He refused to hire additional reps. There were not enough people to answer the phones. Shannon‘s big idea was to hire a third-party company to allow subpar reps on the phone, then laid off the entire team. Shannon Moriarty determined that service should be moved out of the regional office. This changed the entire dynamic of customer service not to mention he did this in the middle of a conversion. Under his leadership, we lost employers, participants and our ratings plummeted. He should’ve been one of the first people to be let go. Under his leadership in operations, he single-handedly destroyed what made Mutual of America great.
It's Time For A Change.
An AI Search of "Unqualified Executive." Sound Familiar ?
"While the term "unqualified executive" can be subjective, it generally refers to individuals in leadership roles who lack the necessary skills, experience, or qualifications to effectively lead, potentially leading to negative outcomes for the organization.
Here's a breakdown of why some executives might be considered unqualified and the potential consequences:
Reasons for Unqualified Executives:
Lack of Leadership Skills:
Some executives are promoted based on technical expertise or performance in their previous role, but lack the soft skills needed to lead, motivate, and coach teams.
Focus on Processes Over People:
Some leaders prioritize processes and procedures over building relationships and fostering a positive work environment.
Poor Communication:
Unqualified executives may struggle to communicate effectively, leading to confusion and misinterpretations within the organization.
Lack of Strategic Vision:
Some executives lack the ability to develop and implement a clear strategic vision for the organization.
Poor Decision-Making:
Unqualified executives may make poor decisions that negatively impact the organization's performance.
Lack of Accountability:
Some executives may avoid taking responsibility for their actions or the actions of their team.
Not listening to employees:
Some organizations promote people who don't want to listen to employees.
Consequences of Unqualified Executives:
Low Employee Morale and Engagement:
Unqualified leaders can create a toxic work environment that leads to low morale and engagement.
Decreased Productivity and Performance:
Poor leadership can lead to decreased productivity and overall performance.
High Turnover Rates:
Employees may leave an organization if they feel disrespected or undervalued by their leaders.
Financial Losses:
Poor decisions and leadership can lead to financial losses for the organization.
Damage to Reputation:
Unqualified executives can damage the organization's reputation.
Examples of Unqualified Leadership:
Micromanaging: Constantly monitoring and controlling employees' work, rather than empowering them to take ownership.
Blaming Others: Instead of taking responsibility for mistakes, they point fingers at others.
Lack of Transparency: Failing to communicate important information to employees.
Ignoring Employee Input: Not valuing or acting on employee feedback."