I can’t believe the lolcow that is this executive leadership team.
The email on change fatigue is the biggest joke in this company’s history. I think this is all intentional to force people out
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My brain and body have been pushed way past its capacity to cope with all of this. Their answer to having a highly stressed workforce is for everyone to just accept it and deal with it or quit.
People are ok with change if the results are positive. Most of State Farms changes make employees lives more difficult, make delivering good customer service harder, and complicate the process for everyone involved. Of course we are going to hate that, you would be stupid not to.
Give us positive changes, or, reduce the negative impacts on your workforce and people will stop hating being here.
My guess is that turnover is too high, our offshore labor is too low quality, and AI that cant even read a policy number right.....so now they see maybe they need people and are walking things back?
Walk back the WFH, or offer people perma-WFH, tone back the agency destruction, and FFS staff claims properly and provide support to the handlers (not associates sending tasks over every minor mail received)