"Managing 100 calls a day—as required for care managers at Centene’s Sunshine Health—is an unsustainable expectation. One has to question the quality of both those interactions and the resulting documentation. Requiring such a high volume of calls, effectively placing quantity over quality and metrics over genuine member care, is fundamentally abusive to both staff and patients. Does CEO Sarah London truly understand the impact of the mediocre leadership culture that thrives on bullying those on the front lines? It seems unlikely, as she appears primarily concerned with her own $20 million annual compensation, regardless of the operational reality on the ground."
7 replies (most recent on top)
@f6 I do hope AI took the hippocratic oath to do no harm. J/K. Lol
Hippocratic Ai
my team manages upwards of 300-400 cases the place is drowning
@a2 thought for sure it was gonna be “I’m on a highway to h*ll”
Have you ever worked for a Call center? It’s way worst. It’s not a usual practice but I hear what you’re saying.
Is the quota really 100? That's 4.8 minutes per call, with zero seconds for anything else. Ridiculous to the point of abusive.
In the legendary words of AC/DC: "Money talks."