Supposedly, Fidelity is all of a sudden firing a lot of call center workers for call/job avoidance at numerous sites. This was announced last week and is now being communicated to phone reps. The memo states that Fidelity can deem pretty much whatever they want as call/job avoidance, such as system restarts (which you often have to do because of the non-stop tech issues at this company).
If an employee is not legitimately doing their job, sure, they deserve to be fired. But... what a big coincidence that this is happening at scale for the first time, as far as I've ever heard, right before fulltime RTO and during their other quiet layoff methods such as cutting bonuses, benefits, etc. If they fire a lot of reps, then it won't count as a layoff.
The quiet layoffs will continue until morale improves.