Following the first FULL separation (SUB) payment received, call or certify online that you are eligible to receive the next payment within five calendar days and within five calendar days every payment thereafter.
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Info can be found in Key Information At A Glance document under TMS Connection
The information was in your separation documents. Specifically in the "Key Information At A Glance" and another document from TMS. If you really can't find it I can post more information here. However note that my information is from a while ago when I went through this so things might have changed...
Where do you verify online? And what number.
I emailed the separation inbox and no response..