I submitted my complaint to Ethics about my leader having favoritism. I asked them what the process would be. I was told that it depends on someone else. I didn’t realize that they dont do any investigations. I was told that they are FORced to... — read more 

Anyone else notice there are more than the usual HR folks in HO today, or is it just me? I’ve seen them everywhere in the cafe and huddled together when I grabbed my coffee this morning. Maybe I’m paranoid, but doubt it.

Rumor is there’s big news this week in AML dept. Anyone hear the same?

What is going on with USAA? I’ve read so far a few employees have been terminated days if not hours after reporting issues to HR! According to one post, the OP stated HR told them that they “made a false claim” about manager harassment and fired... — read more 

https://sanantonioreport.org/usaa-ceo-compensation-rose-dramatically-2023-customer-premiums/

So many wrongful terminations, another poster made a great point. Was this to avoid layoffs and severance? Wonder will a class action take place, as it should. I did learn DO NOT go to HR. Seems like a lot are retaliations from that.

Another one steps down in such a short period of time. I always wonder if the “spending time with the family” line is true at times. Probably just a smokescreen to cover the real reason they went bye bye.

It's all part of the HR strategy pushed by the management consultants on many corporate outfits these days: increasing automation and efficiency will guarantee a long slow grind of headcount reduction, so you really should not care about our invest... — read more 

All of Leaves & Accommodations team were laid off! Good luck trying to get a JAR now!

It feels like we're always stuck in a cycle of endless reorganizations and complicated new processes. Every single change seems to make things more convoluted, and we are left spinning our wheels instead of making progress. It's like we're constantly... — read more 

It’s happening… good luck

Had to go out on leave, lost out on my bonus because of it. Now they’re trying to deny my pay and I’m having to bend over backwards to get compensation for something that is literally a part of our benefits. This corrupt a-s company is the worst. — read more 

Openly criticizing ceo pay… Dum dee dum dum…

What has happened to the company I loved so much?? How is this behavior okay? After being with USAA for 24 years, my entire department changed. We were told it was due to a new model, designed to better serve members. A few months later we were... — read more 

Lots of people walking the halls here very nervous. You can always tell when cuts are imminent. The tension is very high and the HR team is leaking to their friends. This entire place is filled with anxiety, what a horrible work environment to... — read more 

Cant ask members about kyc information because they will get angry and close accounts… I guess it will be better if usaa got fines and consent orders. Ill just drink my tea. Pip pip cheerio!

Seems like something has changed recently in sales expectations for the MSRs on the phones. I haven't worked on the phones in years, but when I did, we didn't really have sort of sales expectations. Sure, if an opportunity presented itself, we might... — read more 

If anyone is thinking about being at USAA long term I encourage you to think again, while there are many good things about working at UsAA there are MANY bad things one being the leadership, managers who take a do as I say and not as I do approach... — read more 

I havent been going in 4 days sometimes 2 or 3 at the most but have not heard a peep.

https://www.expressnews.com/business/article/usaa-ceo-pay-raise-executives-insurance-18708115.php

Bank is trying to fix things by following ECIO and trying Agile. However, they’re running lean and have existing teams enact Agile without training or hiring Agile folks. They’re also becoming less flexible, with BSB a complete nightmare to be in... — read more 

https://www.expressnews.com/business/article/usaa-ceo-pay-raise-executives-insurance-18708115.php

Anyone else notice Employee Relations has changed. They no longer help us resolve conflict. It’s now a part of the service center. The ER leadership is a big joke.

A Few Days back with USAA Auto. Paid a super premium for privilege of returning. 7+ Bugs noted along the way. Clearly limited technical QA all around. IVR Voice and DTMF read fail on call in. Underqualified agent is not listening to what I'm... — read more 

EMG: Talent Development: Hire your friends from your previous company. For example: P&C CRO hiring his two friends from American Family. Both at VP level and they both get opportunity to work remotely from Wisconsin. And USAA will pay for their... — read more 

My departments regularly running out of work / work is being created to keep people busy. Hard to ignore

I made a post yesterday about a certain person at the top of ECIO getting kick backs from her friends in the suppliers she has made that we only use them and them alone. I know for a fact one of the suppliers she choose has a 79% markup. Most in... — read more 

First Wayne got his feelings hurt with the honest feedback from EJS, so he got rid of it. Employees started to use PULSE, that led to a 39% employee satisfaction, so now that’s being changed to quarterly. Now word is that The Post is being... — read more 

That is all. Do with this information what you will. As layoffs begin to slow and Wayne attempts to do damage control on his reputation, let’s not forget how much heartache, frustration, and stress he’s caused for us and our former colleagues... — read more 

Welp, bonus happened. How many turned in their notices? LOL!

Get out while you can. ECIO is a mess and not going to change anytime soon. The top is tainted and if you aren’t a “yes man”, you will be eliminated.

Wayne’s blog means next week local SA newspaper will release his pay increase for 2023 and it will show a big increase. How big you ask? My bet between 50 and 100%! Don’t be fooled, this is a lame attempt of damage control. He even had Comms team... — read more 

Looks like somebody that’s in charge of making sure we get paid, or most instances paid early, completely sc--wed up something. According to Reddit, somebody on connect found out that USAA had a payroll problem reported. So when is the one of the... — read more 

Saw on LinkedIn WP’s posted last week at Creech AFB with EC and Board Members “from earlier this month.” It is no coincidence that Creech is near Las Vegas where the NFL hosted the Super Bowl “earlier this month” and, for which, USAA is an official... — read more 

Layoffs Target Remote Workers More Than In-Office Staff https://www.pymnts.com/payroll/2024/layoffs-target-remote-workers-more-than-in-office-staff/

Have any 2023 retirees (post 7/1) received any info regarding their prorated performance bonus, ie rating, % awarded (not CoSA score), amount?

I am shocked.

This one was pretty sad. An employee got a partially met expectations last year for 2022 and never knew what he did wrong. So he took it on himself to do more and be even better in 2023. Performance review for 2023 still came in at partially met... — read more 

I just learned that South Texas Radiology Imaging Centers are out of network for Cigna, which seems strange to me since STRIC is a major provider in San Antonio and used to be in-network for USAA’s Aetna plan. I also heard that this might change... — read more 

Still waiting on our W-2s over here for those who were fired, laid off, or resigned/retired in 2023. Guess that ADP replacement isn’t working out so well. Not like I wanted to submit my taxes early to get that refund THANKS... — read more