I have filed for arbitration of my final notice, which was for substandard performance and misconduct. It cost $225 and you need the consumer filing form on the AAA website (American Arbitration Association) and a copy of the arbitration agreement... — read more 

I’ve been frequenting this site for months — reading, contemplating, and posting. Many of you have probably read some of my posts, including my Open Letter to the Board of Directors. The last couple months have been really tough for me from a... — read more 

No thanks, WP. We’ve had enough of your transformation from USAA to BofA.

Hear that a notice is going out that we all have to sign agreeing that if you have a complaint you can't sue and have to agree to arbitration and you can't be part of a Class Action against the company. .I am hearing you have to sign or you will be... — read more 

A friend of mine at work in the bank said they were put on a PIP for not meeting Average Handle Time (AHT) on their calls. This friend has been with the company more than 10 years and has an impeccable service record and has consistently been above... — read more 

While a whopping 90% of companies plan to implement return-to-office policies by the end of 2024, flexibility remains a top priority for employees — and the lack of it might push them to seek other opportunities... — read more 

IT EMG here who knows a direct report to one of the EC members. The EC know that remote IT employees are a liability because those folks end up forcing the rest of the IT staff to sit in Zoom calls all day which reduces productivity across the board... — read more 

Does anyone actually believe that opportunities will be afforded to remote employees? All leadership has done is correct a verbal misstep by Wayne. The direction to frontline managers is to hire people that can support hybrid. To think anything else... — read more 

They are firing people in droves and hiding behind "right to work". I don't think I have heard of more people getting fired here than I have this year. Its very clear what they are doing. Only a matter of time before a class action happens.

I was deeply saddened to hear Wes’s story from Wayne’s World. At the heart of USAA's core values lies an unwavering commitment to service members and veterans in service, loyalty, honesty, and integrity. It is especially heartbreaking to hear about... — read more 

Please discuss! I need a break from all the 9-11 virtue signaling on slack.

I was a manager that just recently got let go for something I couldn’t control.. A lot of adjustments are going to happen within the month all the way through the start of 2024. There are talks for when you get into up skill trainings your pay won’t... — read more 

Its clear they could careless about their employees well being and mental health. Not only did the su----e on campus occur but a friend of mine that worked at USAA for many years went through a depression at the begginning of the year. Instead of the... — read more 

I understand they do layoffs in batches. Do they ever individually tell people to fudge off under the auspices of being at at will employer? Or do they prefer to create a paper trail in one source to fire people for "cause"?

I was hired in Sept 2019, and Stuart was the CEO. I was at the December employee meeting that year, and he talked about his excitement for leading the company into the 2020’s, then a week later, he is retiring to spend more time with his family. What... — read more 

What is the typical day of a week that individuals/teams get laid off? Friday? Monday? Any day is fair game?

The recent tragedy outlines the importance of mental health. We will never truly know the reasons behind the tragedy. Assuming someone else is contemplating something similar AND the reasons involved their work life: It is not always as simple as... — read more 

Looks like USAA is on track to double their net losses from last year. You think it’s bad now… just wait… this place is so toxic, i don't even want to touch base with what happened a couple weeks ago.. It’s going to get way worse everyone. Thank god... — read more 

Now that we have started to implement RTO, it hasn't taken long to be in a Zoom meeting where there is a member of the EMG that is working remote. These folks need to be shown the door immediately. To think that there are members of the EMG with... — read more 

More calls transferred to MRT so far this week than any time in my many years at USAA. These ncreased rates to support Wayne's massive salary is going to have a revenue-lowering effect; not the massive cashflow Mr. Weacock was likely expecting. — read more 

I get RTO from a business perspective and not having an empty building. The pictures and donuts don't do much to make me feel better about being in the office. It seems as though there are people who truly enjoy being in the office. If that's the... — read more 

https://asreport.americanbanker.com/news/usaa-plans-to-float-1-billion-in-auto-abs Lol “prime” asset-backed securities. Reminds me of those “prime” mortgage-backed securities from over a decade ago. Really getting desperate now, I guess, aren’t we? — read more 

I'm burnt out mentally, emotionally, and physically. I can barely get myself to do anything, and I know I won't be able to function at all in this environment for much longer. This is an utterly unhealthy work environment and I admire people who can... — read more 

Almost forgot, get caught up on social media LOL!

Is it true about what came out of Wayne’s leadership call today? I hear remote people are now allowed to apply for roles and remain remote. He has always said we could post but HR would not interview. Has this finally been lifted? Are they... — read more 

I was impacted by the recent layoffs. I am hoping to find a good company with a splendid work atmosphere and benefits. Any leads on companies to apply to in San Antonio?

Super long lines at the gates and im met with “get a patking pass, they’re giving tickets today”! Are you serious? A ticket on first day back? Can USAA try any harder to make their employees as miserable as fkn possible?

I think many people have convinced themselves that they are more productive from home when that's simply not true. I know by my example. I take many more breaks at home. They are short - wife needs this, kids want me to do that - but they are... — read more 

RTO is for “culture” yet they eliminate the roles responsible for culture! These guys should be politicians! Employees have more of the power! Dont buy your lunch at the office, abuse this watercooler talk they advocate for! Live and work everyday... — read more 

To all those saying that they are considering leaving USAA over this... that's the entire point. It's not about the culture, it's not about the members, it's about forcing attrition, micromanagement, and justifying the expense of keeping up with the... — read more 

How many read the article on Connect the other day about mental health, and how much the company cares about us? Too little and too late.

By now it's no surprise that Wayne's USAA is a sh-t-show. Employee morale has never been lower, thousands have been laid off, the company is on its way to two losses back to back after being profitable for a century, and members are becoming... — read more 

to know better, understand what good and bad looks like from leaders from his past experience. It’s like bringing a CLOWN into the White House, it [White House] just turns into a CIRCUS.

They omitted a crucial term: "mental." Six of my fellow teammates departed, and each attributed their departure to "mental health" among their reasons for leaving. USAA, it's time to step it up. I commend those who made the choice to depart... — read more 

Let's just start with the parking garage snarls, awful traffic on the surrounding roads (especially SA office), incomplete desk configurations, overflowing toilets, stolen desk chairs, awkward silences and disgruntled looks, loud zoom meetings to... — read more 

“The man’s car was later found on the sixth floor of the parking garage. Surveillance footage showed that he drove into the garage at around 9:30 am, according to the police, nearly two hours before his body was discovered at 11:10 am. Police said... — read more 

Apparently in one of the other campuses a trainee snapped and sent a distasteful email to the whole class saying mean things about them all then quit. While also hiring someone with known identity fraud charges. Hmm

Holy bejezzus if true. https://www.reddit.com/r/USAA/comments/166ptur/2022_financial_statements_where_are_the_details/ If this is true and what accountant said what is valid, Usaa is sitting on a lot of unrealized losses. With rates going up... — read more 

The best chance to affect change would be to rally members to replace the worst folks on the Board with people who will hold our executives accountable and have a proven track record to turn the company around. Unless that happened, and it doesn't... — read more