As an USAA member for over 35 years, Just completed the proxy voting for whatever it is worth. Only veterans got my vote for the board. Others seem to be causing USAA to go downhill. Several questions regarding the change to the by-laws. It... — read more 

Being in the office 3 days a week for 8 hours each day feels a lot like being in prison, but without 3 free meals per day and free cable TV. #WayneSucks #FireWaybe

Just be prepared my friends. There will be at least one more round by the end of the year as well.

Should we be learning something from them ? Their beef is around AI replacing their jobs and CEOs getting millions of dollars while others get much less and or no work. ( I know cry me a river but hear me out ) why don’t we are Corp america workers... — read more 

During our Friday meeting the team was voicing their frustration due to the amount of complaining coming from the members, call volume, Etc. Also that we feel like we’re getting the short end of the stick because our numbers aren’t in line like they... — read more 

My internship experience at USAA proved to be a stark contrast to their claim of being a "Great Place to Work." Transparency was sorely lacking within the company, as important decisions were made behind closed doors, leaving employees in the... — read more 

The amount of people in key roles leaving on their own is comical.

This is a monthly meeting held for people to voice concerns to upper management, who really don't even pretend to care anymore. One person was brave enough to point out process flaws and lack of management participation in readouts, only to get a... — read more 

Changed password and had to contact tech support. Normally tech support experience has been done with Usaa employees, but was surprised that it’s been outsourced. It took 3x slower than normal and not efficient. One shouldn’t be on call for over an... — read more 

If it’s announced next year that 2023 was another loss for the company, there is no possibility that Wayne keeps his job, right!?!

Then words mean nothing. Jon Snow said this when he refused to take a vow to a leader he did not believe in. USAA just lost more than $1.3B. They just lost.more than the $12B+ valuation. They have lost their reputation. Their words mean nothing... — read more 

If you haven’t written a review on Glassdoor, now is the time to do it. Layoffs, benefit cuts, bait and switch tactics, toxic leadership looking to line their pockets then jump ship — you name it. Potential employees and members alike deserve to... — read more 

I know USAA has many kool-aid drinkers, many who believe the company can do no bad because we “know what it means to serve.” I left in May for WaFd Bank, same job function (credit cards) higher salary and fully remote! Yes folks, if you want a fully... — read more 

So I worked at USAA for 12 years, but I have been a member for 47 years because my father was a military officer. So as a member, I would like to know how I can communicate with the board of directors without having to go through the a-s hats at... — read more 

Keep slobbering on the peacock. I will fi d another job where I don't have to su-k on objects to stay employed.

Get ready for managers to most likely be even angrier and take their cr-p out on you even more.. apparently they’re going to start taking calls. It’s going to be through the directory for escalations. So now the work from home managers that don’t do... — read more 

It wouldn't surprise me at all. If the manager already doesn't know when enough is enough, then we can expect them to start being even more unrealistic with their demands, right? That is, until eventually burned-out employees end up quitting.

Run and run quickly. USAA is not the same company anymore. Those of you who drank the kool-aide need to snap out of it. I left abruptly a few weeks ago for a better opportunity and I thank myself every day that I made that decision. At this point the... — read more 

BURNING SHIP USAA I finally did it... This place has changed so much and it’s just living he-l to work there now. I was one of the top performers in the DISTRICT… at least thats what I was fed by my manager… I was treated so differently when my... — read more 

"The Managers enacting these tactics are people who cannot find great jobs. And they will be shredded in the very same machine they are currently feeding."

This is a pretty long story and I contemplated for a few weeks if I should share but thankfully at this point, I was able to find a new job quickly so here goes. I started at USAA in summer of 2021 during the worker bo-m. I was at my previous firm... — read more 

https://www.businessinsider.com/quiet-firing-white-collar-workers-to-avoid-layoffs-2023-2?amp Restrictions on where and how people get work done Some people may quit if they are required to work in person. Cutter's Wall Street Journal story noted... — read more 

Think they are setting you up for failure. I just started cross training in detections and weent through a few days trining and already got fails from qa for the most stupidest reason….

"I've literally worked in HR for a Fortune 500. I'm telling all of you as a matter of fu----g FACT that PIPs are not meant to be completed. HR even tells managers when they want to fire someone "okay, put them on a PIP and start collecting... — read more 

Did anyone else notice logging in from the office does show VPN anymore? I am thinking they are about to start tracking in office work by how we are logged in. I know other banks doing this. I am thinking they are about to crack down on the people... — read more 

These are the phrases being heard in almost every planning meeting over the last few days. Does anyone with even one living brain cell think this is a sustainable model for the workplace at USAA? Apparently the execs think it's fine, since they... — read more 

The grass really is greener on the other side. All you need is some courage to find out.

Just be like that AVP that was the emcee for the 101st Birthday Celebration. If you read this profile on Connect for this piece of executive trash, he "created" the position he is in. So while people who do actual work are laid off, this talentless... — read more 

Be aware. Take care of yourself and your future. When the quota and numbers come from above they won’t take care of you. When it’s about to rain bring your umbrella.

So I live within the 60 mile radius but it would be almost two hours a day commuting which I refuse to do. I’ve heard vague comments about it affecting my performance but I don’t fully understand the consequences of not going in and I can’t get a... — read more 

I keep hearing the product owner role will eventually be eliminated similar to the back accords USAA. Any truth to that?

Q2 coming up in the next few weeks. The grapevine is saying Directors/Managers are being pushed to call out low and average performers and put them on PIPs. If true, going to make Q3 and Q4 interesting as far as staffing goes. Interesting way to get... — read more 

Seems like it’s been quite a while since the last one but maybe I’m just losing it. Can’t wait to have more smoke blown up our a-s about how great the company is while morale continues to tailspin.

Copying this from someone else's comment as it really hits home for me.

Anyone else hear this date mentioned?

From last couple of days I am seeing too much silence in my team.. even very less folks join the scrum. Something fishy !

They really need to stop being so damn misleading in the hiring process. They lied to so many of us with bait and switch. Now, they are posting roles as hybrid. I am sorry but 4 days in the office is not a hybrid role.

Wayne was so proud when he announced that all employees (on average) was awarded 4% merit pay increase while pocketing 157% increase for himself. NOTE: Our merit pay increase is not even close half of last year’s inflation rate of 8.58% while his... — read more 

From a long term perspective, the company is not it for me anymore; I’m not coming in 4x a week. And yet, I really like my work, my manager, and team. It’s been hinted strongly that I’ll get a promotion and I’m doing interesting work, but I’m... — read more 

I'm curious how many of those who were rehired managed to negotiate a bigger salary? I doubt that many of them did because I believe that only those who did not find any alternative in the meantime returned here.