Thread regarding USAA layoffs

Tech HR

I joined Tech going on a year now, and I have been working to improve accountability and address long-standing performance issues. Not to be punitive, but because it’s better to deal with low performance directly than end up laying off good employees later.

My biggest frustration has been HR and specifically, employee relations supporting Tech. It’s hard to get a clear answer on what action to take, harder to get a response, and when you do, the guidance often contradicts what leaders in other departments are being told.

I know they’re under pressure too, and I’ve tried to give them the benefit of the doubt. But when managers can’t get consistent support, it makes leading my teams a lot harder. At some point, that becomes an HR leadership issue. I hope their senior leadership is paying attention.


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| 15 views | | 7 replies (last 17 days ago) | Reply
Post ID: @OP+1kw02trb8

7 replies (most recent on top)

@ag
"...if... and HR does their job"
If you think performance management is HR's job then you still just don't get it. HR exists to protect the company from liability. That's it. All the "performance management" song and dance they do is just documenting evidence so that personnel actions will be defensible. HR doesn't actually understand what makes an employee a high performer. They just collect managers' homework.

Real performance management is the job of actual - wait for it - management.

So that's the big picture. That being the case, how could you possibly expect an HR VP to understand what makes an HR IT employee actually good at IT? A smart HR IT manager/director understands what HR people do and how they see the world, and is able to manage expectations to make their life comfortable. What does an HR exec who just chases the political jargon du jour know or care about what high performing HR IT actually looks like if their ego is being sufficiently stroked?

The only way for HR IT to every have a hope of being properly managed is to have HR IT performance accountable to [competent] IT, not HR. But even in a company where that is the case the CIO/CTO may have reasons to give HR IT a little more slack, because everything is political.

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Post ID: @1yt+1kw02trb8

What a good the OP is. Can't even troll as well as I can. And I hardly put out an effort. Toodles!

  • TOF The One and Only
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Post ID: @1vw+1kw02trb8

Few things make sense from leadership/HR. Even when told something, the opposite is sometimes true. Just play the popularity game as most leaders (at least in Charlotte) go by feeling and will ignore or find any excuse to ignore metrics (unless it is to PIP someone out that he/she does not personally like).

Never create work nor force anyone in HR/leadership to critically think or you might end up on the chopping block.

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Post ID: @en+1kw02trb8

@cs exactly. For Tech ER, there’s no such thing as a response time. I literally see some of them fools at the Starbucks or the cafe’s half the time chit chatting like spilling chisme is their job. Bueno para nadas. I’m glad someone finally brought it up.

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Post ID: @em+1kw02trb8

Response times, assuming you get one, at USAA in general is a joke. I've never worked for a company where ignoring requests was acceptable.

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Post ID: @cs+1kw02trb8

@a3 Yes. No. Maybe? I came over from a competitor, so I know how much better we all have it here now and how the old-timers used to have it even better. But I also know how much better it can be if people just realize those days are gone and HR does their job. We’ve got a good thing going.

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Post ID: @ag+1kw02trb8

@OP & You think by posting here you will get attention:)

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Post ID: @a3+1kw02trb8

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