The Glassdoor Reviews average score is now down to a 3.0. Last year, Severin sent an email to all of his lackeys telling them that they had to leave a positive review. It's one thing for someone wanting to leave a review of their own volition. It's another thing to be coerced into doing so. What stands out when reading the reviews ? I've got to imagine that it is harder to recruit talent and have them join the organization as those reviews would cause anyone to pause. Where is the Director of Compensation and Benefits in all of this ? Making $250K per year and haven't heard anything from her in a year. She is waiting and hiding hoping no one notices her. She should have been hired on a 1 year contract and not a long term employee. Waste of Money.
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Some recent brutal reviews on Glassdoor. Senior Executives should pay more attention to Glassdoor instead of "the layoff" as Glassdoor has more influence on keeping and attracting talent
Many managers felt forced to leave a positive review on Glassdoor. It felt intimidating and hostile to be basically told that we were expected to leave only a positive review. So do you know what I did ? I did the opposite. I left a truthful 1 star review and a negative outlook for the CEO and the Firm.
There have been some absolute brutal reviews on Glassdoor Lately. The CHRO, Head Of Compensation and Benefits and all C-Suite Executives should have a portion of their compensation tied to Glassdoor, BBB, and client survey results. I say up to 50% of their comp. Without that, there is no real incentive to improve and getting better.
There was a recent Glassdoor review by a "Gar" and he/he/they said they were subject to verbal abuse. The Field Ex VPs are very passive AGGRESSIVE !
The previous poster is correct. Mutual does have some very low Glassdoor review scores. The CHRO comp should be tied to the scores.
Rich needs to listen to his front line employees and clients. The clients fill out surveys stating what is wrong but nothing changes. The clients and employees provide the roadmap for change but leadership throws the map out the window and goes in the opposite direction driving drunk. They have multiple DUI's, but get back on the road, and do it again. Never learning from the past mistakes. It's awful. Horrible. Incredible to see a group of people making between $450K-$2M a year and they can not for the life of them, figure it out. The issues with FIS and this Data Validation Web and the Websites and Mobile App never, never, never, have been resolved. It has been 3 years and there has been little progress. Where is the leadership ? Where is the outrage ? Can the policyholders userp Power and force change with a forced Board of Directors vote ? What are the options ?
We can only hope that the change in leadership turns things around here. Mutual was an excellent company for so many years. It would be a shame if it folded because of a few years under Greed's and Festog's leadership. Hoping that Stephen Rich can do it but he's going to need help.
- 0, well that’s high score, if you ask me and my colleagues who are fresh off of a lay off after years of loyalty, backbreaking work, clean ups, doing the work of plenty of people they refused to replace, being unappreciated, unheard, and most certainly underpaid! Lead by a team that knew nothing about the work, in a nepotistic, phallocentric world that allows zero to no female perspective to enter the conversation. It has been sad to watch the legacy of what used to be such a reputable company fall at the hands of such short sighted and truly incompetent individuals. At this point it would take a sheer miracle, not just lay offs to gain back the trust of their clients and make up for the losses they’ve had. For their clients’ sakes I hope they figure it out!
There is absolutely an internal effort to artificially boost not only Glass Door scores but also better business bureau and google reviews. It’s happening in the marketing division. A lot of people would see it as fraud. Some of the people involved have been canned, but not all and it’s still happening.
If the CHRO was indeed aware, there should have been an investigation. I have got to believe the CHRO and their HR team troll Glassdoor daily looking for things like this. Maybe there was an investigation of this "ballot box" stuffing and corrective actions were taken but at the very least, the CHRO should have ordered a deletion of these fake reviews. People have a "right" to post this BS on Glassdoor but in this context, it is a violation of the Glassdoor Terms of Service.
I think the fake reviews were more an effort to hide the truth from the Board. Management has a long history of hiding the truth or at least not telling the full truth to the Board. That doesn't excuse the poor performance of the Board; that they couldn't see the emptiness of John Greed and Chris Festog is sinful.
The CHRO must have been aware of this dishonest practice, another reason she should be fired for cause.
If you take out all the "forced" 5.0 fake reviews, the Glassdoor rating falls to 2.7. One of the lowest ratings of any large financial services company in America today. Don't believe me ? Do your own research of the companies on Glassdoor and see for yourself.