I wish I could speak freely and specific on here about the detrimental impact on boarding a team from India has done to my department. You can’t tell anyone in upper management, it’s hard to discuss with peers, and the amount of extra work they have caused US employees can’t be overstated. Rather than recognize the failures and back track even a little, they double down and continue to empower them to the point where they have the nerve to try and give us orders when they can’t complete the simplest of tasks. I don’t know how many departments here face similar issues but based off previous posts I know others share this frustration
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Outsourcing at it's best!
Agree it's super frustrating, though not sure there's anything you can do to change this.
Eventually you will just say it is what it is. After almost a decade of working with offshore my team has finally reached the it is what is mentality. If they don’t catch the problem, it’s on them to suffer the consequences. Can’t keep handholding every task when they keep growing their teams and ours keeps shrinking.
@a9+1jj73ftb2
Totally agree. This is a cultural difference. It’s not that they aren’t smart enough, it’s they are trained since birth to be very hierarchical. When we first started expanding in India years ago, any managers or those working closely with them were required to take one of those one hour courses explaining the differences in culture. That was one I remember. If it’s not in the SOP, it can take years to train them to think outside the box since not everything fits neatly into the SOP. Those I work with now have been here for years and are actually quite good. You must be working more with new hires who are young and unsure about rocking the boat, so to speak.
I find the problem with the team i work with in India is that they can't o the simplest of tasks unless it's on their workload. They don't think outside the box. They focus too much on metrics about the work they do rather than doing the work. It's crazy to think this is where the company is pushing a lot of their work to be done from.