I am a retiree and can't believe no one has redesigned the website ! There are those two goofy looking guys on the front of the site. It hasn't changed in years ! When you login, there are no tools or new information. No articles or news feed. Throw us a bone ! Give us high balance clients free access to Morningstar, Kiplingers, Barrons, WSJ. No retirement readiness tools. No free financial planning software. Schit. Team up with Larry Kotiliff and the MaxiFi Planner. Great tool Mutual could license. Team up with Fidelity to get us a readiness score. The website has absolutely nothing to offer. OMG & WTF is going on ? Spend some money to redesign the website and YOU WILL STOP LOSING YOUR F*Cking clients. Good night now.
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We don't even offer email or a chat option for participants to communicate with claims or loans. All of this can be done securely (allegedly) but we don't even offer it. Its 2025 and we force people to call an 800 line serviced by rude, unlicensed, un empathetic, and uneducated jabronies in the Cincinnati Ohio area. Plus, the company relies heavily on paper forms which are heavily susceptible to potential fraudulent activity and identity theft. Let DOGE take over and clean house.
Has anyone even looked at that chat bot? It only spits back information that’s already on the website! It doesn’t do ANYTHING. How much money and time was spent on this? It’s 1995 technology! All our competitors have chatbots that ACTUALLY HELP CLIENTS. How can they actually brag about this? My word. What an embarrassment.
"If you are a retiree, you should move your funds to another firm"
Note: I tried but WPC keeps rejecting my paperwork and won't release the funds !!
If you are a retiree, you should move your funds to another firm.
For the life of me, I don't understand why the company doesn't remove those white goofy looking clowns who are smiling from the front page of the website. Instead, put Dylan Mulvaney up there for some DEI points.
Good news! The website has been updated! They have a little AI chatbot on the bottom left of the screen that can tell you what a 401K is and the names of the executive team almost with error.
The Website is getting so bad, I clicked on a link and it brought to a link with Fidelity titled: "Click here to open up your Fidelity IRA account."
WTF !
I retired last year and to be frank and candid, our website compared with many other vendors is substandard. Employers leave because they have a perception that we don't change or enhance the user experience and the website AND mobile app. The tools are woeful and the functionality s-ucks. It's time for the Board and Rich to bring in real experts who can truly enhance our digital footprint and the customer experience. The team that is in there is not cutting it and the CX swamp should be drained. Bunch of clowns if you ax me.
Maybe they should make Cruz the new CFO? She already got one job she's collosally unqualified for. Why can she replace another person who was collasally unqualified for their position? Makes sense in the MoA shitstorm.
Get rid of the CX team. They have underperformed for several years and need to be exposed for who they are: a bunch of phony bullschit artists
There is no real incentive to improve the website experience because the Board doesn't evaluate or give performance incentives based on the overall customer experience and the website reviews. If 50% of Executive Comp was based on the actual "CX" change would actually happen.
This seems simplistic but if this CX team or whatever in the he-l they call themselves actually did their job the company would actually be able to make customers happy and loyal and their experience with Mutual would improve. They seem incompetent and a bunch of blow me hards
I mean. Lets get real people. There are tens of thousands of great web designers out there. My neighbor's son is one and he does some great beautiful work. All it takes is a fresh redesign and retirees and employers will love the updates. What's holding the company back. This CX is cr-p !
What does CX stand for ? Do you mean CSX as in the railroad ?
The Mobile App is not really an App Even. It's more like a Mobile Website. I've always had issues logging it and then it boots me out. It doesn't seem like even the company wants to improve the mobile app. Same functionality as 3-4 yrs ago. Not much change or enhancements. Makes you wonder where all the money is being spent. Certainly not on the public website or mobile app
They brought in Cruz to create a CX team and to create an actual presence on the internet. That was like 6 years ago. The website is a laughing stock. Can you imagine our salespeople trying to sell to prospects with that cr-ppy site? That whole CX team can be outsourced. They already did that with Marketing.
Echo the comments from other retirees. I'm shocked by the lack of financial planning tools and resources on their website. No financial planning software except for 15 year old outdated calculators which haven't been updated. The company spends all this money but has a sub par website. It's disappointing. Who is running the ship over there now ?
Retired in 2021 from Home Office, and from my sources are telling me there is this lady named Cruze ?? And all they do is BS and send surveys no one responds to. Can't the surveys be sent by an outside marketing firm Medallia and save the company like $500K in salaries through automation ?? The website does su-k. No accountability I guess for team CX. Sounds like they are Bull-S-H-IT artists. Flam flimmers
As I retiree, I can't even see the fees that I pay when I login. My husband says the funds investment return information is there but total fees are now where to be found. Didn't the company get sued for trying to hide fees. Show me the fees !
The website is primarily the responsibility of the CX team, which for some reason keeps expanding and pays higher salaries than any other division. They’re actually still hiring to this day. And for what? Look at that pathetic home page. Not a single update or revision in 5 years. It’s completely static. What do they do all day?
Company pays no attention to its website. Under About Us, Click on Community Partnership. It shows winners from 2023, but not the current 2024 winners. Not that it matters, it's a total waste of money for a feel good moment with senior execs and the Board. A way to try to convince the Board it is a caring ethical company.
The Company didn't even update it's "Find a Field Office" information after closing many and firing the field staff, until it was pointed out on this website.
The irony is that TIAA uses OMNI ! We ise OMNI and we should have what TIAA has. That is what happens when you pay the Executive VPs all the money and the Board holds no one accountable. Shameful.
Mutual's website su-ks !!
Check this out. This was just published.
"TIAA, Fidelity, and T. Rowe Price have the highest-ranking digital experiences, according to a new report out today by research consultant Corporate Insight (CI).
The firm announced the release of its inaugural DC Plan Sponsor Website Experience Benchmark report, evaluating the digital experiences from leading U.S. recordkeepers.
In its report, Corporate Insight recognizes TIAA as the top-performing recordkeeper with a score of 77 out of 100, followed by Fidelity and T. Rowe Price, with scores of 76 and 74, respectively. Scores in the report ranged from 77 to 45.
“TIAA leads overall with top-three finishes in five of the seven categories,” said Kara Sostar, a research manager at CI. “It’s score in Plan Administration is the highest for any firm in any category in this report. Second-place firm Fidelity also offers a well-rounded experience, finishing top-five in every category.”