@OP+1jpg83j9p -- "BOA middle management incompetence is mind boggling."
Why limit yourself to "middle management"?
I think the cancer in this firm starts are the top with the CEO and his incompetent leadership team. (seriously, where else could any of those mo--ns keep a job, much less one that pays in the millions?)
The captive neutered Board (who absurdly believe the self-reporting of the leadership team) is asleep at the wheel and content to receive their paycheck and dividends.
Can't wait until BTM steps down and all those jokers get the boot. They will fall on their a$$e$ without his protection.