Under murky rationale the head of Oracle Design left the company. Oracle has made great strides in UX (redwood.oracle.com) but the future is not clear. Everything is “AI” but with no real strategy.
6 replies (most recent on top)
Dreadwood is terrible. I have the pleasure of using it everyday and everything about it screams of excr-ment. The UX design looks like it was designed by a 6 year old, bugs galore, I have to click 3x as much to get to the spot I want. You should hear the customers' complaints, but all the higher ups hail it as a success. I guess they have to keep saying that so they can believe it and get their cushy bonuses while we wallow in it.
And I'm sorry if I have offended any of the 6 year olds out there.
redwood is the biggest step backwards I have ever seen.
We still have bugs in redwood that didnt exist in the original UI, no work-arounds.
Some bits of the UI still dont support redwood.
It is an absolute disaster
Does anyone have anything good to say about Dreadwood? The uI is sparse, not well formed the controls feel ancient. You can’t make good enterprise apps with it that work at speed. AI might save us from actually having to use that garbage.
AI will never be able to replace engineer who has to use eTRM to figure out how to debug EBS. And the wiki, don't get me started. Garbage in = Garbage out. so your training the AI with that garbage, what exactly do you end up with. Good luck figuring out how that helps support. And remember support is 50% of revenue, and it is almost 80% margin. Because new releases are guaranteed to be broken, so you require support, so there you go.... self perpetuation. And ask the billion dollar customer, and response from CFO is oh we expect support to cost x-x. There is no expectation support works, just it is required. Best practices after all.
Hillel is an interesting person. Although I was not in Dev, I greatly enjoyed speaking with him and attending his presentations.
His LinkedIn and Oracle references have been taken down as well. I wish him all the best going forward.
I think AI IS the strategy. They don't want to get left behind, plus they don't need as many people if AI can do most of the work.
Not sure about other organizations but they must be doing it too, but in Support training AI is included in their metrics. I'm interested in seeing how that's going, since people have to know they are helping to automate themselves out of a job.