Legacy Xerox Employees like to turn you in / setup red tape as much as possible.. almost purposely trying to add on multiple layers so that absolutely nothing gets done…. Things went out the door when the company they purchased to be the true backbone going into the future (Global) started transforming into XBS and the entire Global Business Solutions playbook that worked beyond dreams for soooo long was just thoughtlessly tossed it the trash …
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I work at a former GIS core/now XBS. 20+years. It is truly frightening what they have done to this place. We were a strong/growing revenue generator. Xerox disected this core and turned it into non customer generating entity . I bet we can hardly pay the 40k a month for the lease on our building.
The way Xerox handled billing, the outsourcing of the help desk and the reduction in service technicians are the main reasons things have failed. Can anyone name one program from the Xerox "brain trust" that was successful...........I'll wait. The company is bleeding out and the only ones to prosper are the people who ran us all into the ground.
@dr Xerox is the sh-tshow. And everyone knows it.
Global was a sh-tshow of “anything goes”, which is fine for small business customers, and even some medium businesses, but had zero ability to fulfill actual technical contractual terms on extremely profitable contracts with governments and large corporations.
Further, they’d sell anything, including competitive products and justify it using practices that were obsolete decades ago, hindering the technology synergies that only a single architected platform could deliver.
There were tons of good things culturally that could have been brought into XBS, but overall, the business processes and financial and spares practices were a nightmare.
And GIS did a terrible job integrating its own acquisitions. How can a national or global contract be delivered with such disparate practices? It can’t, and customers saw it and engineering saw it too.
Global would run circles around these id--ts now. Absolute shame what they turned us into
@OP Global was all about learning and constantly improving and crushing our quotas. Xerox is all bureaucracy, acronyms and “is that in their contract?” As if doing the right thing had to be spelled out in black and white. Asinine.
@OP this post isn’t about Lexmark beef .. Global had its act together and was a well oiled machine that Xerox should have let run the show .. not the other way around!!
Can you stop posting the same thing in 5 different new topics? This isn't 8th grade