….mid March. Seriously, Dan be like ‘AI efficiency” and ‘we must tighten our belt and layoff’ and we’re still sh---y. Pay me Danny boy. You made a sh-t deal with the unions but have always paid us. All that moolah you got saved should be coming back to us. Sh-t, even throw the union some type of bonus for bending over on a bad contract.
Also that voice changer stuff is racist as he-l.
@m6 Knowing what I know now about the backend of my org, there's no way in he-l AI can automate this cluster f. When I joined it was frustratingly non-sensical why things function this way, and now I'm relieved because I think it's securing our jobs
“Racist as he-l” but call center QA kept finding that Average Handle Time was rising due to 1.) agents having to repeat themselves, and 2.) agents having to endure long winded customer rants that they can’t understand the agents. When you only have so much headcount, you can’t let your abandon rate keep risking and do nothing. Customer support supervisors can’t give everyone language classes in their 30 min coaching sessions each week.
@a4 Dan will be sitting on a net worth over $500 MILLION when this is done.
He won't be regretting anything.
So much of our job’s time-consuming work is cleaning up after failed automation (a task failed and instead of deleting a number from one inventory and building it in another, it simply deleted it and now neither the new nor old service works)
If you notice, many companies have had to start using AI way less because of the cost. Its starting to cost more to use it than regular employees. Its only a matter of time before it happens with Verizon as well
Dan will be regretting his role in years to come when it’s realized that he was part of the downfall of society