I can’t believe the lolcow that is this executive leadership team.
The email on change fatigue is the biggest joke in this company’s history. I think this is all intentional to force people out
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You guys always fall for the forum agitator....always......just ignore the loser whos farming downvotes and spamming the board with odd topics.
Id have the project leaders and managers and execs handle tickets, complaints and workload Mgt systems and calls and messages for a day..
True leadership. Not fake Change Consulting and platform logos to gain projects and data and friends free money for influence and projects.
Long time strategy. Predicted what we see now. $$$
@df STFU.
Sure all the system and third party partnerships and consulting thieves are getting paid and compensated well...
Boomers were the ones who destroyed the company...all the Boomer Agents, Ed, MT, and all the other Execs were Boomers. They are the ones who created this business model... Boomers have destroyed the company and have run the government across all levels...and destroyed this nation. History will not be kind to the generations that destroyed the greatest country in history in basically 50 years.....thank you for leaving $40 trillion dollars in debt to your grand kids grand kids.....
@d1 Don't worry, dawg, nobody is expecting the people who made the mess to save the day.
Stop hoping that the baby boomers will come back to work and save you.
You kids wanted this mess, it is now yours.
We won't be giving you participation trophies anymore, you must earn a real trophy on your own.
We won't swoop in and fix what you have broken. You now take the 3am call to fix it.
Bye, time for the pool.
Change fatigue.....at State Farm. Goes something like this.... I went to the doctor for my yearly check-up and prostate exam. I went into the examining run and took off my pants and asked the doctor where should I put my pants, he said next to mine! Didn't go so well......
Change at SF always involves
Worse Systems
More work
Longer hours
Even worse employees
Less Pay and benefits
Worse Service
More Stress
My brain and body have been pushed way past its capacity to cope with all of this. Their answer to having a highly stressed workforce is for everyone to just accept it and deal with it or quit.
People are ok with change if the results are positive. Most of State Farms changes make employees lives more difficult, make delivering good customer service harder, and complicate the process for everyone involved. Of course we are going to hate that, you would be stupid not to.
Give us positive changes, or, reduce the negative impacts on your workforce and people will stop hating being here.
My guess is that turnover is too high, our offshore labor is too low quality, and AI that cant even read a policy number right.....so now they see maybe they need people and are walking things back?
Walk back the WFH, or offer people perma-WFH, tone back the agency destruction, and FFS staff claims properly and provide support to the handlers (not associates sending tasks over every minor mail received)