Rogers is reportedly laying off front-line customer service representatives, adding to recent job cuts in its media division. The company has not confirmed the number of affected employees, but reports suggest hundreds may be terminated. Rogers stated it is investing in digital tools to improve customer service speed. Some laid-off workers claim their jobs are being moved to Morocco. This follows similar cuts by other major Canadian telecommunications companies.
Toronto, Ontario
https://www.cbc.ca/news/gopublic/rogers-customer-service-layoffs-9.7272931