As a 40 year Vz employee who was fortunate to enjoy a friendship making career at Verizon I can't help but think HBS is writing a business case for MBA students to examine.
I believe the foundational thesis will be "When meitocracy and execution failure"
To think Ivan achieved CEO status as a formet IBEW Tech and grew up in the most competitive New York Telcom Market in the World, the standard was set.. results are rewarded and winners get rewarded based on results.
Then we transition to a different CEO.. Lowell.. Ivy education, obviously bright in academics but history shows could never build a cohesive strategy and Executive Team and badly mismanaged aquistions, integration (gotta have AOL, Gotta have VODAPhone 40% at extraordinary price), stop funding fiber expansion at significantly lower CapEx that now Vz is playing catch up. You get the point.
Tben tbe huge miss... recommends Hans to become CEO... this is 49% on Lowell and 51% on Board. To hire a Foreign CEO who was removed at Erickson as a failed CFO with zero experience on execution and zero USA market experience is a signicant reason for Vz free fail in stock and market performance. As a resukt Hans biught in an all European C level team to create Marketing programs, Finance, Operational metrics and a huge fail.
Verizon then transitions to a new CEO Dan who is on a running clock with sole focus to eliminate costs vs Customer value in marketplace. Employees are eliminated without regards to performance and skills. Rather on Salary in 90 day increments. Culture is crushed.
What remains is tbe keast experiences C Suite Team in the history of Ma Bell.
Finally, while quarterly results can fluctuate, the one tbing that Verizon has lost and accerated under Hans and Dan is the strategic advantage Verizon had over 100 years... Customer And Employee Integrated culture.
This entire Summary will be the HBS business case for future generations to learn from.