Something like this this would probably have never happened during the periods when the late Mel Ward and W.Frank Blount were running the company.
Likewise, when former COO Michael Rocca was overseeing networks, these incidents were not heard of.
Back in those days, there was much emphasis on local internal technical expertise, extensive testing and quality of service.
Telecom research labs should never have been demolished.
Internal training facilities should have also been maintained.
Privatisation and off-shoring has ruined the telecoms industry in Australia.
It is a terrible situation. And as a country, we a re not any better off for it.