I asked someone at the sc aquarium if their blackbaud payment software works well and he said it breaks when they need it most.
Make sure to keep working hard though. Do good. More like do bad worse.
All to line the pockets of Mike G.
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I am a huge fan of nailing Blackbaud to the wall for product quality when it’s warranted, but I don’t think this is one of those circumstances. Based off the information provided, this is not a fair criticism. When something breaks, do they report it to Blackbaud Support? Are they using the software during scheduled maintenance windows (which Blackbaud notified customers at least 2 weeks in advance, with the exception of emergencies)? Is it really Payment Services, or is it the consuming application? How often have they had issues with payment processing and the issue was rooted in something on Blackbaud’s end? Payment Services incidents are not common and when there is one, Blackbaud is pretty quick to react…because it is revenue-impacting to the non-profit and Blackbaud.