If you are considering coming to Bank of America know that you will need some IT savvy. There are no in office IT people who you can pop over to and ask questions or who will come to your desk to assist. Resolution of problems can take up to a week sometimes if your laptop is down. And you have to setup your monitors and hub and internet and all other computer equipment at your desk yourself. Not just physically but in updating and troubleshooting your laptop problems as well. Let me repeat: no IT on site. You have to call support which is identical to when you call support for your personal laptop including wait times and people not solving your problem or understanding your problem (or you simply understanding them period). So basically, know you have no IT people other than a hopefully savvy peer to help you with any computer or system problems or even setting up your equipment. So better be comfortable doing all that stuff yourself.
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Chatbot works only for standard issues, but is useless for anything beyond that. But when you talk to offshore support, you realize that chatbot is much better
Let's not forget HVD and what a failure that is.
The issue is employees aren't working from home "periodically."
Anyone else notice how slow our systems are?! It all started when they began expecting people to come back to the office and they loaded our laptops with add-on software to track your every move (because apparently we are not responsible adults when we’re allowed to work from home periodically).
Amen! It’s ridiculous! Climbing under my desk in a dress to hook up my equipment isn’t what you’d expect when you’re constantly moved to new cubes.
You are FORCED to call support and it’s so obvious that they are googling how to fix your issue, or constantly putting you on hold to ask someone sitting next to them.. they’re not qualified, nor are they actually solving anything. Just grant us access to the freaking websites where folks ask questions and get real answers so we can Google it ourself and be a lot more productive.
There are def on-site tech people in Charlotte you can take your laptop to
The campuses have on-site support.
I never thought about it, but you're right. I am fairly pretty tech savvy (both hardware and software), and pretty much took it for granted. Seems I'm always helping others in our non-tech group with their " tech issues".
@zwi+1n1gNpWV - is so right. I can't stand "chat boxes" and "bots" (give me 1-800-Get Human please), but when I could not reach anyone, I searched the tech virtual assistant (reconnect homespace to get to my files). It gave me a simple link to click, which reconnected me right away. I saved the link in a Word doc on my hard drive, and now use it all the time) That Tech Virtual Assistant actually works. Much faster than calling or using the chat box and waiting for an agent.
And now they rolled out a Virtual Assistant for HR stuff. Haven't tried it yet, but am hopeful. (Anything not to hear that same annoying (and somewhat condescending) female voice on the 800 number that we've had to put up with for years.
This is so true. As an experienced IT person with over 26 years in database management, i also struggle occasionally with hardware/software issues. I'm the only one in my IT division at my office location in the state and absolutely hate when I have to deal with support for anything. But check out the new virtual assistant in techconnect (u.go/virtualassistant). You'll be pleasantly surprised the virtual assistant can walk you through fixing whatever tech problem you have and you won't have to deal with talking to a person overseas that may or may not be qualified to help you. Good luck because I feel your pain having lived through the tech nightmare at the bank.
Yep. This is exactly what you get when. IT support is offshored. Unfortunately no one who can do anything about it cares.