anyone else notice the constant push and nagging to make sure procedures are out there and up to date? Now theyre in a site where if you delete it , it’s still accessible no matter what. This place is prepping to make sure when you get fired, some other ta-d can easily step in. India can’t think for themselves so we have to make sure everything gets spelled out when they put your position over there like they’ve been doing. Why do you think that diseased country was listed as one of the “growth” locations and has the most reqs posted when your location can’t get any approved timely
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Our desk procedures SHOULD be documented!! It’s a huge problem that they’re NOT! The problem is also that they’re not peer or audit reviewed or updated. It’s a joke.
Procedures are really more of a "CYA" tool in case there's a big issue that happens and your team starts getting scrutinized my internal control teams in the firm and outside auditors. They want a really detailed approach, but in reality, no one is reading it because to be so detailed, even a simple process can easily balloon to 20 pages.
It's a very poor standard we all have for ourselves. Many teams have an offshore team write their procedures and they do a good job getting details, but use their own vernacular and slang so as a manager, it's not something I would rely on using much. My new hires would usually just work closely with another member of the team to really understand the processes. No one's looking at a 20 page document with potentially outdated screenshots and references. We're supposed to be agile, so processes are always evolving and thus there's just not enough time to update the procedure every time that happens.
I wouldn't necessarily correlate the need for procedures as a signal that jobs may be getting replaced. Even the most simple processes have plenty of curve ba--s that will never get addressed by the procedures. My team has a 2-3 page document of best practices when weird things come up (and are told to discuss with me or another team member) so that they can have a path forward for situations where discretion is needed.
Paranoia strikes deep.
Bet you’d have had it all done, reviewed and approved, if it wasn’t for smartphone addiction. Am I right?
At this point I’d be happy simply to work with Americans who can actually write grammatically correct English. The total collapse in the quality of American education is nothing short of stunning.
Exactly. You should be a manager.
Thank you for caring and setting the OP straight. You’re way too dedicated and good for this dump and you deserve better. All of the other other posters here greatly lag the abilities of our off shore resources.
That’s why we have to ramp up offshore teams.
Why not go to your manager and fess up that you never bothered to learn your team’s procedures? Tell him that you’re “going to try harder to reconnect to your job” next year. They love that sh1t.
Then… you’ll have a few more months of playing with the d-mb phone.
From my experience the U.S. hires for the past 30 years are not educated very well either. Look at the misspellings and constant grammatical errors here. In the 1970s they absolutely would not have graduated.
You do realize SOP was the bank's single largest fail point on the external audit, right? That's why you're seeing the push to get them updated. We can't fail that again.
How many people are left who can write procedures? So many people were let go in some groups that those left don’t even know all the functions that need to be done!
Keep a detailed copy for yourself and put something more simple and basic out there.
I am going to push back a bit to OP.
I was an engineer for their AI. Yes, processes were used for automation and offshoring. However, your process should be documented for others to understand regardless. Please think how this reflects every time someone asks how something is done, each time you have to train people, someone like me coming to automate, how this reflects towards your manager, and more. Calling India “diseased” is just purely xenophobic and doing so is repulsive and does not help anyone. Focus more on productive solutions even if the solution is to look external for more productive opportunities.
Could you please rewrite in standard English?
I’ve been regularly pointing out the racism which our U.S. workers openly display against our valuable India employees in both offshore teams and H1-B for years here. Proud that I’ve made progress and inroads on this issue. Have had this board remove about a dozen racist rants.
Lately it’s been gratifying to see so many other posters joining in on calling out racism, which has turned out to be a far worse problem at BNYM than I ever knew.
To the moderators, thanks again as always for your help in shutting down the racial threads. You’re doing great work.
What’s the complaint about ensuring that policies are out there, up to date and cannot be deleted, and are still accessible no matter what? From the tone of your post they had concerns and had to make sure that procedures are out there and up to date.
Now theyre in a site where if you delete it , it’s still accessible no matter what. Apparently they’re aware of folks like you and preemptively protected their important informational assets.
I call that excellent proactive records management to counter an obvious issue with some disgruntled employees. Hopefully the schemers were terminated without SUB.
Post ID: @cgq+1pHHTtGe
Next time, please include a TLDR.
**sometimes, I’ll start a sentence and I don’t even know where it’s going. I just hope I find it along the way. **
"@cgq+"
Thanks Robin, I love when you come here to tell us how much better the "other" colonies are than the US.
@xhc+1pHHTtGe - I think you need to look up the word racist for one. For two it’s obvious to everyone, but you they’re trying to send everything they can to India. For 3- anyone dealing with them knows their struggles and that they cannot handle basic tasks . This makes the comment a fact and 4- ask anyone who’s visited. It’s nasty and they always have some funky virus
Nobody is talking about the normal expectation of procedures. The big push and harrassment non stop all the sudden for them to be out there and up to date is the issue
To poster number 2, RV had no where else to go. He did not leave a job to come here. He retired from GS, but we urged him to come join our merry band of brothers and sisters. If he decides this is not to his liking, he can easily retire again.
@cgq+1pHHTtGe;" I think we all need to learn that countries such as India have got a formula right and we cry “grapes turned sour”
If you like India that much, then send your children to high schools/college of India to learn US markets and medicine/aero engineering. Cheap=low quality goods, I learned this in Kmart and Walmart.
Employee Offboarding procedure reviewed monthly.
I work in the HQ and can see the racial angst and tone in this. @0P I can confidently say you don’t have a problem with the employees of India, your issue is such countries exist where the economies of scale outsmart those on this side of the Atlantic. For that matter it could be any country that follows those rules of economics. Your real problem is that your fellow Americans from the last 5 decades or so have short sold “ you”. That’s not an India or a them problem. It truly is an America and an US problem. While we are at it, the cost of the employee in America not just in terms of pay check but medical insurance related “unfortunate add ons” pushes many C suite to go towards countries where these are more reasonable. That’s strategy. Go North or South of our US borders and you’ll see what I’m talking about.. dental X rays… 25$ full cost… compare that to a couple of hundreds Stateside.
Coming back to point: we can pinpoint and poke all on the vernacular-ism of people in India and EMEA. Truth is - they’re still trampling over us. Reason why we buy on Amazon and Walmart… things are cheap. Reason why we hoard on Black Friday sales… we LOVE CHEAP. Why do you think any job is different when it comes to being commoditized in a capitalistic free market?
ALSO: if someone thinks there is a competitive advantage you offer just because they write Ex- date vs X-date or being well versed with terminologies then they need to rethink their “value add” in these times. You have to worry about the interns and WLPs marching in acting coo with their shorthand’s and TLAs vs India. I can confidently tell you most employees from South Asia cater to multiple markets… US, EU & APAC. They’ll yack out tables of terminologies while you’re whining about American lingos. If it gets the job done, that’s all that matters. I think we all need to learn that countries such as India have got a formula right and we cry “grapes turned sour”
They SHOULD already be up to date and if you don't have them documented you SHOULD be replaced.
From my experience, the Indian teams are not US educated. They call Ex Date as X date on their emails. They don't know the US market terminology. Give them some lousy procedure documents. (omit some tricks to save time on the jobs) Let me fail and miss the daily deadlines over there. Cheers.
And once again with his hourly racist insults….
“ India can’t think for themselves so we have to make sure everything gets spelled out when they put your position over there like they’ve been doing. Why do you think that diseased country was listed as one of the “growth” locations”
Robin can’t win for losing. If he’s ensuring good procedures and documentation it’s because he’s going to displace you. If employees don’t bother to learn their jobs they’re trying for displacement.
Imagine that he regrets coming to the BONY train wreck.
Procedures/SOPs are certainly used any time someone is no longer in a role and a replacement needs to be trained, so you’re right that they’d be used in a layoff scenario. To argue that a process-forward group like operations shouldn’t memorialize processes, however, is just bad management. SOPs are an integral part of any operations group at any company, be that in financial services or UPS or an Amazon warehouse. It’s not really an issue unless you’re looking for one.