I think it would be an interesting activity if BNYM did some sort of an undercover boss type of thing in the organization. Maybe not the CEO, but someone underneath to report back some findings to change things. Also be sure to assign them to teams that are known for high turnover by others.
One operations group went from 20 people down to 1 person in a month because of manager and overwhelming workload such as an example.
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True… TSG only creates bureaucracy.
Pretty sure that supervisors and their managers understand the issues. Custody Operations isn’t rocket science. It’s a lot of sleepy Ops jobs. Repetition and volume are the issues, but it can be unbelievably tedious.
But difficult? … no.
It's much easier for management to concentrate on things like creating a power point to how many people are working onsite compared to a year ago. As if that's progress...
Pretty sure that if you go over the head of your boss to sass her boss and create a ruckus then all you’ve done is hurt yourself. I really hope that you enjoyed the momentary buzz because you’ve only hurt your own career.
Not sure about undercover, but senior executives would be very well served to live a few weeks in the life of front-line employees. They would find endlessly frustrating processes & systems, interdependent groups who don't share the same sense of urgency, tons of very inexperienced people who don't know what they're doing, and a view into the actual work that people do. I think they'd be flabbergasted. Or, they could simply listen to and trust people when they talk about these things in Peakon. It's always some business model shakeup or new system that is supposed to help, and it almost never does. Some jobs just take expertise gained over time to do things the right way, and not chopping up processes & taks and giving them to underpaid / underexperienced workers overseas.
By ‘her’ I was NOT referring to Bridget. I was trying to give an example of management not caring.
@1yps+1qziJu7h
I'm so sorry to hear that.
I always said that Bridget should try setting up a basic application and we servers for a new system. It would take her a year she used a fake name and tried to get someone to walk her through the dozens and dozens of forms to request contains/VMs, user IDs, LTMs/GTMs, SAN storage, certificates, firewall rules, URLs, splunk logging, app dynamics monitoring, etc, etc. Add another if the app uses MQ or a database.
Upper mgmt does not care. Four people had left the team within a year prior to my joining. Due to a shift in management I was moved under her. I reached out to her manager concerning her poor management and abusive behavior towards me only to be ignored. Shortly afterwards she was promoted. On the 8th of January I was told my position was eliminated.
We used to have “Leader on the loose”, think that it was Marty McGuinn.