the resolution team at Merrill Edge handles complaints and also when clients ask to speak to a supervisor. Not all team members have their series 9 and 10. This used to be a rule that you needed your supervisory licenses for this. Did FINRA get laxed on this? Or just Merrill?
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Regulators are M.I.A.
They are fully in the pockets of those they're supposed to monitor.
System is woefully broken.
you could always call FINRA and ask
No