I am not an employee of the bank but I am a customer of BOA but reading the posts on this website it explains why the level of customer service has decreased tremendously because a lack of employee satisfaction and overworked employees. Just like any other businesses it's the employees that make company a success and without them you can't provide quality and efficient services to your customers if your employees are not happy.The media and social media published BOA CEO 23% pay increase along with his top executives that received millions of pay increase which is absurd because if your able to get that much of an increase but turn around lay employees off constantly throughout the year and then have thousands of job postings made available on your site, DOES NOT MAKE NO DAMN SENSE. What big banks fail to realize that when customers aren't happy they will move their business elsewhere therefore will move to another bank that cares for their employees AND customers. I'm sorry for those who have been let go and wish you luck in finding a company that will appreciate you. I'm sure Karma will bite your CEO and any of his leaders in their asses hopefully sooner rather than later.
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I have been on both sides of the issue, I laid someone off in September and then was laid off myself in November. During the severance perid you have access to the internal job postings, so in that regard the bank does give you the opportunity to re-deploy within the company. Could they do a better job? Absolutely. Should they do a better job? Without a doubt. Will they do a better job? Unlikely until the economy gets strong and people start leaving in droves.
Its sad but we expect layoff twice per month now after yrs of this there will be no tears, I'm still there waiting for my severance, remember people there IS LIFE AFTER BANK OF AMERICA.
VCO that is correct!! Cheaper workforce. How else can you get 23% increase.
You would think that with all the job postings they have published on their website that they would offer those jobs to the existing employees who qualify for it, located where the opening is at, and performs well before offering to the general public. So basically it looks like they are letting people go and opening the job up to the general public for a cheaper pay. That is my guess.
I am waiting for Karma to bite them all in the @@@. I never use this company for any banking/mortgage business. I know how they operate first hand.