another new strategic objective!
Category management! How novel...
outsourcing everything to third parties, this is what will be their demise, core customers will see the reduced quality more than anyone else....you won't fool them.
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I am surprised they did not mention how much 'expenses' will be reduced by the elimination of daytime customer service on the sales floor.
Customer: "Hello, hello, is there anybody here who can help me?"
Answer: (play sound of crickets here)