Hours are cut at all retail stores after the first of the year until volume picks up again. It's only temporary and hours/staff will increase once enough customers complain or store volume increases. Be thankful you aren't at the Iverness store that's closing for good in March.
The thing that they don't see or dončt want to see is that poor and limited services are the best recipe for volume to never pick up again. OP is @Xg8SMqX-wag .