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Accenture Updates

Many at TIAA-CREF who are familiar with the deal that they inked with Accenture a couple of yrs ago, are stating things are not going

One TIAA commentator says quote:


“There was no legitimate transformative purpose, except to hire more offshore (India) for cheap labor. It's a mess here at TIAA.”

It’s a mess ! Just think, before the 2024 agreement, TIAA had been working with Accenture for years before, but the new deal has not panned out and there are delays, errors, slowdowns, outright abandoning of activity. This, and combined with earlier posters stating Indians work slower & only do 50 % of the work the Americans.

Word to Rich, Malarki, & the Boca Ex VP: Hire Accenture. W/No knowledge. 50% of the pay, and 50% of the work productivity. Then factor in client defections & the real net benefit is a big $0.00


Automation & AI are ending LVL1 Support Jobs

DTC Dells how to follow along is ending all LVL 1 support positions here shortly. They did a massive push on BPO companies servicing dell clients where they were not required to have formal training on TECH so they could follow a flow chart on NBA. This will be the death of quite a few jobs for the industry if others adopt.