What happened with the big push to move everything to this “new wonderful tool”? I’ve seen a couple apps move, but it seems that forward motion stopped a couple years ago? Any insight other than funding? Seems we’re paying for both now, Service Now & legacy apps?
15 replies (most recent on top)
T2R has been ongoing for six years and has barely left the station, little movement, excessive project waste, excessive funds wasted, excessive contractors and turnover, gonna be excessive bloat and technical debt - it’s a service cow
@OP … it’s not on hold, it’s fully in motion still. In fact the whole of HR Onestop just went live on SN in the past few months.
Personally don’t like it as a ‘one tool’ for our back end data , but they didn’t ask us.
Could be worse, you could be forced to use salesforce. You just sit there waiting and waiting and waiting...... with the hold on, we're almost there and watching 6 ba--s girating across your screen. All just to take you to an application that you use to use, that works just fine - all by itself. We look like monkeys trying to co-----e with a rubber ball.
@e8 RTO = Layoff
RTO = Keep Your Job
Just like everyone is abandoning sales force, we of course went all in. Substitute service now and you will see another bad trend.
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The decision to put Service Assurance on Service Now should not have been made unless Service Delivery and Billing were also required to migrate. Budget should have matched this goal.
"Seems we’re paying for both now"
Why should that surprise you? It's the T way and right up there with buy high, sell low. And allow data leaks whenever possible such as using products that leak data such as this servicenow issue from this this year. Glad we have our crack staff at CSO on their don't look for leaky products mission.
"This issue [...] could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform," the company said in an advisory released Monday."
https://thehackernews.com/2026/01/servicenow-patches-critical-ai-platform.html?m=1
Service now is a one size fits all application. It does nothing really well because of this.
Seats or licenses per person are so expensive on that.
RTO = Layoff
Service Now = Service Never
Someone’s buddies need projects from AT&T.
It's waiting to for Ticket 2 Ride to pull into the station.
It’s often about the budget.