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Posts mentioning hashtag #tools

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Sales KPI Tracking

How is it more efficient to have gone from using one tool.... Saleworks... to now using two tools DSA & Saleworks to track the same data? Also... the seperate data in DSA & Saleworks is less accurate or accessible than it was when it was solely in Saleworks. Make it make sense!!!!!!


Cresta

Is there any good reason to have Cresta installed? We were forced to download it this week. Most of the time it’s in my way and the conversation summaries are not accurate. I don’t see much use for that application other than it probably training AI to take our jobs. Another failed use of Schwab trying to force AI into the business.


Vicious circle.

A post was made of: “Using the same tools.. a dev shouldn’t be building a system using xyz tools and another dev building with abc tools. Reduce the amount of redundant tools”

The problem is that someone up top needs to show growth and innovation, a year end bullet point is needed. Some vendor takes them to lunch and shows them a pamphlet of their product. The next thing you know a “high valued important product has been purchased for the company to do ”, but wait it gets better.

They then goal, or force, MD’s an their reports to use new and improved said tool. After a few months of this enforcement, it’s hailed as a gleaming success. It doesn’t matter if there’s other tools being used already that does the same thing…this is new, but wait it gets better.

Often times, its realized that either:
a.) the new tool does not scale up
b.) the new tool is too expensive on the licensing renewals.
c.) the new tool does exactly what the read pamphlet says, to a point. Yes, it inventories all your servers……but not vm’s for example, you shoulda read the fine print. Remember that old chestnut.

Over time the newly purchased tool is either partially used and\or is forgotten about.
Lesson learned? NOPE! Rinse, repeat. So long as these up top decision makers, these stellar shot callers keep thinking like this and fall for the over the top sales pitch, it’ll never change. All that you need to do is take Bob out to lunch at a fancy restaurant, tell him he’s awesome to boost his ego and the sale of the new tool to Citi is as good as done.

It’s all ok though, we can just lay more people off to pay for it, right?


Quarterly targets

I’m not sure if this is widely known, but the move to quarterly targets is driven by the One Dell Way tool launching in Q2.

The compensation tool can’t combine targets, so the current approach is to set one target on the existing tool and the next on the new tool.

From Q3, we’ll revert to half-year targets.

That said, it’s difficult not to feel disadvantaged by this decision, which appears to be driven by JC’s eagerness to release the tool earlier than necessary. We could have simply waited until Q3.

This change won’t impact above Director level, who are paid on booked revenue, but it does affect those that do the work who are paid only on shipped revenue.


Service Now

What happened with the big push to move everything to this “new wonderful tool”? I’ve seen a couple apps move, but it seems that forward motion stopped a couple years ago? Any insight other than funding? Seems we’re paying for both now, Service Now & legacy apps?


Concern About CDAIO’s Leadership

Over the past year, what has actually been delivered under CDAIO leadership? All I see is endless discussion on netting without meaningful progress.

Meanwhile, resources keep going to external consultants and tools that don’t seem to move the needle for the business. Frequent UK trips only make it look worse.

Anyone else frustrated by this lack of accountability?