If you haven't taken a look at your org charts lately it might be worth a look. I have noticed a large influx of cases being worked by off-shore contractors so I went to our org charts and sure enough each director now has a ton of off-shore contractors.
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The saddest part is many of the off shore "resources" have no clue what Medicare Advantage is.
We have thousands doing work for the company that don't even understand the basics of what Humana does beyond healthcare in the generalist of terms.
I agree with this main point. As an aside, I noticed just today, I assume the webmaster for this site jas changes things so that older posts by default are showing up at the top, even though it shows highlighted the “New” post button, making a person potentially incorrectly under the impression they are seeing the most recent post, even though they are not.
Of course, a person still can re-click either the “New” or “Active” buttons. But not everyone will think to do so.
I am wondering if this change was done on purpose so as to mitigate the number of people see the recent newly “negative” and yet true and valid posts.
Off-shoring is part of the new strategy. They plan to offshore as many jobs as practicable. The reason: money.
Humana is not the company it used to be. And that’s sad—sad for our members and our employees.