Writing was on the wall.
Was waiting for the failures to stack as I remember being on the VAR side and not even being able to communicate with anyone at Atlassian unless I provided them with what seemed like a Wikipedia full of details to just receive a call back (I'm not d-mb...they want all the info to take lead and minimize leverage for the VAR contact)
Well...in a fast moving environment like tech/software/security...there are alternatives/competitors who make it easier to partner and deal with.
I could only imagine what support is like for customers once they are trapped.
The 800 # and those 3 layers deep...horrendous (I got better outcomes calling fast food places with questions).
2 replies (most recent on top)
@1vy
"What?"
Guess you couldn't read the post. I also tried to work/connect with Atlassian because my customer was interested in a solution.
I work with a VAR provided full stack products and solutions for my customers....everyone other MFG is quick to reply and partner but I found Atlassian impossible to even start communicating with.
It's like they try everything to push you away to other competitive options.
No clue if the product is even any good since I couldn't even set up a call to get communication started.
Now I see 10% of Atlassian was fired...i knew that was coming since they are allergic to selling thier product.
Watch more layoffs come until the common sense issues are fixed.
What