#support

An email was sent out last night that went to a lot of B2B

Managers are to target reps who “lean” on them to much. This is a grossly obvious tactic to weed out people who ask for help a lot.

We also find it odd that the manager that sent it out is never around. Some employees don’t even know who he is but yet he is their AD

Must be nice to have a job where you don’t have to talk to your reps but want them targeted for asking for help

What can those of us do that are feeling like we are being retaliated against for taking the VSP route. I do care about my job and I want to leave on good terms.

What an absolute disgrace of a migration, whoever signed off on big bang approach should be sacked. I feel for the support team

GSS has had a steep consistent decline in new cases over the last period. How many customers have already left? I don’t believe it’s the AI solving the issues.
If it is the AI — how long until support team is sacked

It’s going to be a very long stressful difficult week! Hopefully we all hear the news soon and it’s everything we hope it is whatever it is we want. Good Luck everyone

Or is that just me?

London Dr-gs has announced significant layoffs affecting approximately 80 employees across its chain. These reductions primarily impacted full-time and part-time supervisor roles at various store locations. The company cited the need to remain competitive and adapt to evolving economic conditions as the reason for these changes. This move follows a period of challenges for the retailer, including previous store closures and a cyber attack. London Dr-gs stated its commitment to supporting affected employees through this transition.

Richmond, British Columbia

https://dailyhive.com/vancouver/london-dr-gs-layoffs

A significant number of employees at a major steel plant are being laid off. This reduction in workforce is attributed to a challenging economic climate impacting the industry. The company cited decreased demand and increased operational costs as primary reasons for the decision. Affected workers will receive support packages as they transition. This move signals ongoing difficulties within the steel manufacturing sector.

Whiting, Indiana

https://www.insideindianabusiness.com/articles/bp-union-dispute-continues-as-local-officials-call-for-end-to-lockout-at-whiting-refinery

This waiting game has caused so much anxiety. I just want to get that email response so I can get some sort of something so I can see how soon I can be out. And no I am not just going to leave! Just here for support.

Layoffs confirmed at the support office today, on the owned brand teams, over 10 individuals. Managers were not notified, employees got meetings on their calendars the night before. Terminated effective immediately... Any other teams affected?

Did anyone get an email just now from the state offering a webinar to support FDS employees that were laid off? Is it legit?

Tom & Jerry's is holding hiring events for former Beef-a-Roo employees. The locally owned restaurant wants to offer these workers a chance to join their team. They are accepting applications and conducting interviews at all four area locations. Owner Bob Grottke expressed a commitment to hiring qualified candidates quickly. This initiative aims to support those impacted by the recent Beef-a-Roo layoffs.

Loves Park, Illinois

https://www.rockrivercurrent.com/2026/07/tom-jerrys-to-host-hiring-days-for-laid-off-beef-a-roo-workers/

Nebraska Department of Labor hosted a Rapid Response session for Tyson employees facing upcoming layoffs. The event aimed to inform workers about available unemployment benefits and re-employment services. Presenters also discussed important topics like healthcare and financial support. Assistance was offered in multiple languages to accommodate all attendees. The department encourages affected individuals to utilize these resources.

Lexington, Nebraska

https://ruralradio.com/krvn/news/lexington-workers-experiencing-layoff-attend-rapid-response-layoff-services-event/

Has anyone genuinely had any luck with their job search? I must say multiple rejections do not make this situation easier. Good luck to us all! I’m sure something better is coming for us!

More and more nb support engineers are being hired and integrated in support teams. English speaking support engineers have been getting layed off in recent years and it looks like the remaining support engineers are next.

Does someone have any info on this? Whats the timeline? Supposed to be a new batch of newbies soon which we probably have to train to replace us to reduce costs.

Lucid Motors announced layoffs impacting its Casa Grande plant. Over 1,000 employees and contractors were affected by these cuts. Arizona@Work Pinal County is providing comprehensive support. This includes organizing hiring events and career workshops. Job seekers can receive help with resumes and interview skills.

Casa Grande, Arizona

https://www.pinalcentral.com/casa_grande_dispatch/resources-hiring-events-planned-for-those-impacted-by-lucid-layoffs/article_5ab35c64-f89a-4d6a-828a-1ec9e3ad198e.html

Just heard of several people in support and professional services getting whacked today. Bloody Monday

we can't keep support associates or leads. they walk out.

Will belk combine truck, merch team, housekeeping & fulfillment like Macys just started doing?

Union members at United Videogame Workers-CWA established the Game Worker Hardship Fund. This fund provides financial support to game developers impacted by layoffs. It assists workers across the United States and Canada. Eligible applicants can request up to $5,000 for basic life expenses. The fund is financed by membership dues and an itch.io charity bundle.

https://www.gamedeveloper.com/business/union-workers-establish-hardship-fund-to-support-devs-impacted-by-layoffs

The Pioneer Valley region is experiencing multiple corporate layoffs impacting hundreds of workers. Coca-Cola laid off 175 employees in Northampton, with departures scheduled through November. Smithfield Packaged Meats Corp. cut 190 jobs at its Springfield plant, with some workers leaving by September. Innovative Care Partners released 70 staff members across three locations after losing significant funding. The MassHire Rapid Response team is actively providing support services to these affected individuals. The state has applied for a National Dislocated Worker Grant to help fund these assistance programs.

Springfield, MA

https://www.yahoo.com/news/us/articles/rash-layoffs-masshire-rapid-response-012924192.html

UK folks are impacted today
Dear friends hope you are ok

If you are reading this, and you received the non-descript meeting invite from Coworker Services, I am so very sorry.

Which department(s) are impacted - asking so we can rally around those being laid off.

I will start

Upstream: Worst to be part of big BU. Lot of work and no reward
Best: Small BU, same distribution and generally worse people. Even better Uncon support groups. Do nothing but critic others work - easy for any Exxon people

GP - Avoid Dev Planning. Go for any Cat 4 or lower projects.

PNC Bank's acquisition of FirstBank led to widespread customer issues. Former FirstBank customers reported long lines at branches and long phone wait times. Some customers experienced strange problems, including access to other people's bank accounts. One customer found her debit card registered to an old, incorrect address. PNC Bank is investigating these matters and deploying additional customer support resources.

Denver, Colorado

https://www.9news.com/article/money/consumer/steve-on-your-side/former-firstbank-customers-issues-long-waits-pnc-transition/73-59c03a40-a873-46a0-b58b-7ab5e784f42f

Goofball from our team was surplussed early in 2025. He's been calling daily this past week asking us if we can reach out to specific support teams for trouble he keeps having with his services.

If you think you may be surplussed

DISCONTINUE ALL OF YOUR AT&T PRODUCTS!!

Who gives money to the company that fired them?

As I prepare for a vacation trip to Europe I contacted Vz Call Center. I must say the Rep was outstanding.

Being a longtime employee and Fios/Vz Mobile customer....historically was confusing and put so much on the Customer to manage.

I point this out for two reasons...first.... the focus and execution was flawless and secondly.... rhe Service Rep was awesome and hwrbrole needs to be supported and expandes and removebrhe Director/Sr Director headcount and live up to the hype of Customer experience

Thoughts and prayers to the 8 in sales who will be laid off next week

Best of luck !

Good luck everybody.

Sony is laying off potentially hundreds of developers at Bungie as part of its latest round of cuts following the end of support for Destiny 2, but it will continue investing in Marathon despite the extraction sho-ter’s ongoing struggles to expand its audience despite rave reviews. That was the message from PlayStation Studios chief Hermen Hulst in a new letter about the cuts. The Sony exec called Marathon an “important” part of the company’s gaming portfolio and promised ongoing support, at least for now.

https://kotaku.com/sony-calls-marathon-an-important-part-of-our-portfolio-as-it-promises-continued-support-despite-layoffs-2000710523

I read this forum and it seems like everyone hates this place. But I don't. I'm not thrilled with the uncertainty, but I genuinely enjoy the work. I hope I can keep doing it. Is there anyone else out there who feels the same?

I still keep in touch with former co workers in addition to keeping up with postings on this site. I am so glad to no longer be in the firestorm that is being a VZ employee. This was a once great company and I am very grateful for all the skills I acquired during my tenure. That has allowed me to become very successful, but this AI takeover is very real and it seems to be impacting a few key industries the hardest, telecom being one of those. Regardless if you decide to hold off for severance, weather the storm, or depart on your own terms just remember, YOU GOT THIS!

Looking for words of encouragement to share that don't sound like bumper stickers. There is lots of support here, use it.

We need better access for elderly and crippled customers

Last payday 7/1. Goodluck to everyone..

As surplus notices come out today, post your name and organization in this thread. If you know of anyone affected, help sign them up so a support system can be established. Best of luck to everyone!

I got the email, but the phone lines are extremely busy. I was hung up on after over an hour of waiting. What a mess.

I feel like crying. I really wanted this option. Fu-k my life.

Is anyone having trouble getting in to their account to see the VSP offer? It’s not sending the verification code to my email no matter how many times I resend.