I can’t believe the lolcow that is this executive leadership team.
The email on change fatigue is the biggest joke in this company’s history. I think this is all intentional to force people out
15 replies (most recent on top)
"Own Change" lol
It's always the wrong kind of change too. Like someone wrote if it makes employees struggle more, that's the change they will make. Endless surveys and they just communicate that employee feedback is being heard, but the same workload and staffing concerns have continued for years without meaningful change. When negative survey themes appear, the response is always more meetings and hollow messaging rather than concrete changes to workload, staffing, taking time off or clear reasonable expectations. They cannot credibly claim every single time that they do not know when they have been collecting the same feedback for years. They just don't care. You will have to absorb more work with unrealistic expectations and continue to have no opportunities to take time off for recovery or leave.
It takes the care right out of you. I couldn't care any less than I do about the company, customers, or anything. A new change comes, whatever. More changes, more work, more stress. Laughing at the stupidity. Just planning my exit.
Executives really need a complete change of face towards workers. We will reach a point where we are down to so few workers that our famous turnover is going to cause massive issues. Claims, Underwriting, Support roles all have industry wide bad reputations, along with internal bad reputations.
Right now they are trying to rid themselves of as many costs (workers) as possible, but eventually theyll need workers who want to stay and are ignoring that aspect. People who will remember they had to move across the country to stay employed, and then were pushed into office while their friends back where they use to live stay WFH, and are unable to move back due to in office requirements. Stuff like this makes workers despise the company. Same with having this attitude that nothing is too small to take away from them. Even the no more trash cans at desks move is seen as super cheap and done just to irritate the worker. This is all going to come home to roost eventually, and it will be when these executives need them the most.
Right now SF has trouble hiring good people, because indeed reviews all talk about the same issues over and over and over...going back to 2015 or whenever reviews started...nothings changed for the better working for SF, its only gotten worse, and reputations are hard to fix.
Also you have a LOT of support and underwriting associates who would rather get fired than move to claims, the reputation is THAT bad....which should scare our leaders, not make them smile.
If being #2 doesnt cause a change of leaders and frankly the board who is 100% to blame for our bad directions post rust jr.....then we are toast as a company long term.
Three numbers. One pattern.
59% of workers have lost trust in leadership over how change is handled.
57% say cynicism and apathy are now the biggest reasons change fails.
66% feel burned out from too many changes hitting at the same time.
Read those again. They aren't three separate problems. They're the same story told from three angles.
First, trust breaks. Workers watch leadership promise transformation and deliver disruption. Timelines get compressed. Concerns get minimized. Outcomes get spun. So they stop believing.
What fills that space?
Cynicism. The next initiative launches and the room goes quiet. People comply because they have to. They stop volunteering ideas. Stop raising flags. They've seen this before. They know how it ends.
Then burnout finishes the job. The initiatives keep coming. And now workers are carrying the weight of change they no longer believe in, led by leaders they no longer trust, on timelines no one asked them about.
This is The Trust Collapse. It doesn't start with a single bad decision. It starts with a pattern. One workers recognize long before leadership does.
People haven't stopped working. They've stopped believing the work will lead somewhere different this time.
You guys always fall for the forum agitator....always......just ignore the loser whos farming downvotes and spamming the board with odd topics.
Id have the project leaders and managers and execs handle tickets, complaints and workload Mgt systems and calls and messages for a day..
True leadership. Not fake Change Consulting and platform logos to gain projects and data and friends free money for influence and projects.
Long time strategy. Predicted what we see now. $$$
@df STFU.
Sure all the system and third party partnerships and consulting thieves are getting paid and compensated well...
Boomers were the ones who destroyed the company...all the Boomer Agents, Ed, MT, and all the other Execs were Boomers. They are the ones who created this business model... Boomers have destroyed the company and have run the government across all levels...and destroyed this nation. History will not be kind to the generations that destroyed the greatest country in history in basically 50 years.....thank you for leaving $40 trillion dollars in debt to your grand kids grand kids.....
@d1 Don't worry, dawg, nobody is expecting the people who made the mess to save the day.
Stop hoping that the baby boomers will come back to work and save you.
You kids wanted this mess, it is now yours.
We won't be giving you participation trophies anymore, you must earn a real trophy on your own.
We won't swoop in and fix what you have broken. You now take the 3am call to fix it.
Bye, time for the pool.
Change fatigue.....at State Farm. Goes something like this.... I went to the doctor for my yearly check-up and prostate exam. I went into the examining run and took off my pants and asked the doctor where should I put my pants, he said next to mine! Didn't go so well......
Change at SF always involves
Worse Systems
More work
Longer hours
Even worse employees
Less Pay and benefits
Worse Service
More Stress
My brain and body have been pushed way past its capacity to cope with all of this. Their answer to having a highly stressed workforce is for everyone to just accept it and deal with it or quit.
People are ok with change if the results are positive. Most of State Farms changes make employees lives more difficult, make delivering good customer service harder, and complicate the process for everyone involved. Of course we are going to hate that, you would be stupid not to.
Give us positive changes, or, reduce the negative impacts on your workforce and people will stop hating being here.
My guess is that turnover is too high, our offshore labor is too low quality, and AI that cant even read a policy number right.....so now they see maybe they need people and are walking things back?
Walk back the WFH, or offer people perma-WFH, tone back the agency destruction, and FFS staff claims properly and provide support to the handlers (not associates sending tasks over every minor mail received)