To Humana upper management….
The recent communication encouraging employees to use our time more efficiently to better serve our members was discouraging to many of us. While I understand the intent may have been to improve efficiency, the message came across as though our efforts are not valued or that we are not doing enough to meet our members' needs.
Many employees are already working under significant pressure. We were required to work mandatory overtime to meet organizational demands, did not receive merit increases this year, are closely monitored in nearly every aspect of our work, and face disciplinary action if chart audit scores fall below 95%. These expectations create an environment where employees feel they are constantly being measured but rarely recognized for the work they are already doing.
Those of us on the front lines genuinely care about providing high-quality care to our members. We understand the importance of efficiency, but efficiency alone should not come at the expense of employee morale. Communications that acknowledge employees' hard work, recognize the challenges we face, and express appreciation alongside performance expectations would be far more motivating than messages that imply we should simply be doing more.
I hope leadership will consider how these communications are perceived by employees. Feeling valued and supported is essential to maintaining engagement, retaining experienced staff, and ultimately providing the best possible service to our members.
8 replies (most recent on top)
@10v I believe it. Sounds like KF & DB in ServiceFund.
RM is so condescending and two-faced it makes me sick. Literally.
Couldn’t agree more. Wish management read this site.
Run; the only things that matter are profits, the board, and the executive team. You will never be compensated fairly, you will never give them enough. They are sociopaths and do not have the ability to have empathy for any associates. In their eyes you owe them and always will.
No where I have ever worked nor anyone I know has went a year without a raise! Unheard of. To expect anything above and beyond is delusional from this company!
Dear 🐀,
What inspiring messages, not once but twice in one day! How wonderful it is to feel measured by an analysis that is not truly connected to what nurses do every day.
Presentation matters.
Dashboards will ever be good at measuring human interaction and personal problem solving
Feeling measured and feeling valued are not the same thing.
To Humana upper management….
The recent communication encouraging employees to use our time more efficiently to better serve our members was discouraging to many of us.
Instead, we encourage upper management to use their budgets more efficiently to better serve their workforce. We will discuss workplace efficiently afterwards.
Leadership may want to look in the mirror and see why many long term associates feel undervalued and unmotivated. The main reason may be that the newly hired/new to nursing in general make more than the seasoned nurses who trained them. Nope, they won’t look at it. They’ll just make a dark and gloomy, down the nose veiled threat video and a subsequent long-winded email that they rescind immediately before everyone has a chance to read it. So much yuck.