this week everyone got to see the quality of resources from offshore during a sev1 issue call in the CSO/EdHayes Org. These folks from India cannot speak a line of English correctly, cannot articulate the problem nor the impacts, and don't even have the technical understanding.... These folks in India get hired thru recommendations, caste or region feeling or thru bribery... almost all of them who joined the bridge were remotely even qualified for the job. There is this girl who joined the call who would not understand basic instructions and the onshore experts had to come to her rescue!! Yet these crooks at the top want to ship jobs to India laying off quality talent here in the US and eventually backstabbing the american people who pay the bills for AT&T products and services!! Just crazy unbelievable that this is happening!!
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How many outages has Rich Baich had since he came to AT&T 3 years ago?
How many breaches has Rich Baich blamed on the now-gone legacy T people who he replaced with his AIG/Wells buddies?
How many outages can Rich Baich have and still keep his job?
They should definitely redo the att globe logo since offshore work is an issue. They can just use a logo of the US.
The best is when you are on a call at 3:00PM for an escalated outage and it is midnight in India and you can hear snoring on the call as someone off-shore has fallen asleep. Also, try finding someone from off-shore after 12:00PM for a meeting and you are told they only work till noon U.S. hours.
What's even more sad is how many severity one problems att has. Didn't baich claim he could fix all the problems by bringing in his AIG and Wells Fargo ex-coworkers? And then creating charlotte so they didn't even have to relocate to a hub per the "rules". Yet all we seem to have is even more severity one problems. Many even involving internal systems where they don't even tell fellow employees about.
Make T Great Again! Actually not possible because it was never great. Even the old T functioned only as a monopoly. Today’s T is SBC.
I have worked with offshore teams for years who often seem ineffective during crises, relying solely on step-by-step instructions without the ability to think critically or troubleshoot. Communication issues only exacerbate these inefficiencies. It's disheartening to see management focus so heavily on cutting costs immediately, without considering long-term stability and quality. The trend of outsourcing critical work to low-cost countries negatively impacts both employees and customers. Leadership appears disconnected from reality, with unrealistic expectations about workplace conditions, which reflects a broader lack of accountability and responsibility. Management and HR have worked to cut American workers so they could bring in the disposable workforce from India. They are fully invested in this new garbage workforce and will pass off a junk product at higher prices to customers who don't shop around. It won't be long and this company will not be eligible for government contracts ? What's left after that?
Nobody will ever forget the email he sent to people in Middletown trying to sell the large noisy open space
I got the email--and don't forget the part about having an office is so 80s. Along with shoulder pads. 🙄
Worked in a different organization and had a similar production problem once or twice.
They are absolutely useless in times of crisis. They can't troubleshoot and come up with hypotheses to test. They literally just sit there on the calls waiting for instructions from someone domestic on precisely what to do. At that point, they are better off just getting off the call and letting the domestic person try their own hypotheses directly.
If it involves anything that is not a step by step list of instructions, they can't handle it. That is the biggest issue I have seen. Their brains are wired for rote memorization and repetitive steps with 0 deviations from the list of steps. Add to the mix the language and communication issues and it ends up being a huge waste of time and money.
When they answer your question with "Let me check my resources" and put you on Hold, you know it's offshore; just hang-up and not waste your time!
They’re good at answering the phone and saying their name is Chuck, Steve or Joe, but not much help after that.
Management doesn’t care one bit about the impact. They only care about trying to cut immediate costs. What happens years from now is not a current concern. An example of this Managed Services has a managed router at the White House. We told mgmt about it and that it’s a US only support contract. They didn’t care and shipped that support over seas when mgmt started to jettison managed services.
This needs government attention. Get stinky gone!
All orgs (with few exceptions) are encouraged (forced) to move work (no matter how critical or sensitive) to what is commonly referred to as low cost countries. Even the offshore concept has been ba----dized by the bid for the lowest cost country or lowest cost per head. Our employees feel it and more directly our customers. It’s sloppy and irresponsible given that we have billions to throw around on failed transformation projects, mergers, acquisitions, and on and on. We aren’t alone in this race. Most big corps follow the same playbook. Layoff here and offshore there. Comical that on Insider we are highlighting that the A in AT&T has and still stands for America.
Hayes himself should be asked the door.
Nobody will ever forget the email he sent to people in Middletown trying to sell the large noisy open space they crammed cso people into. He went so far as claiming a basic kitchenette with a fridge and microwave would be the envy of Martha Stuart. He drank the corporate koolaide big time.