#outage

Have you completely moved off the mainframe to the cloud?

If so, how are you loving Cloudfare?!

Don’t hold back, tell us how you really feel.

Experience any outages???

Entire enterprise IT stack for Optum tech down from 10PM to 4AM 100% outage across all cloud providers and regions. Not the first time this has happened. Not the second, or third either. The only way teams got out of it was by completely disabling CloudFlare.

We were forced to shift to this cloudflare architecture in 2025 and it has caused more p1s and enterprise impact by itself in this short time than I have seen in my entire career.

RCA? Pssh. We already gave them the cash. They dont care! Theyre claiming the entirety of Optum got flagged by a DDoS rule. Oops!

Leaders like PW who think moving off of the mainframe and full speed to the cloud will solve IT problems are in for a rude awakening.

Were the Telstra mobile outages on 8 & 9 July 2026 deliberately timed to coincide with Mr. Modi's Australia visit, as a protest against Telstra's off-shoring activities?

F150 Lightning dead in the driveway, house electric power might be back on tomorrow night, 80 degrees outside, all hotels nearby are booked.

Glad it’s my LL and not me 🤣🤣🤣

Can we talk about our failure modes?

Our core product has exactly two states: working, or completely down. There is no middle. No degraded mode, no read-only fallback, no "feature X is unavailable but the rest still works." When something breaks, it doesn't inconvenience customers, it stops their business entirely.

That is a design choice, not an inevitability. And I think we keep making it because the honest answer to "why is it built this way" is "because it's always been built this way."

Every dependency we have is currently a single point of total failure. A hiccup in one subsystem takes down the whole thing. We treat that as an ops problem to be monitored and paged on, when it's actually an architecture problem we've decided not to solve.

Graceful degradation costs something upfront. You have to define what "partial" means for each subsystem, build the fallback paths, decide what's safe to shed under load, and actually test the failure modes. That's real work. But the alternative is what we have now: every incident is a worst-case incident.

I'm not asking for a ground-up rewrite. I'm asking us to tier our failures. Which ones should be invisible to customers, which should be a minor inconvenience, and which are genuinely catastrophic? I'd bet most of what currently triggers a full outage belongs in the "inconvenient" bucket and could be isolated without rebuilding everything.

We accept this as normal. We shouldn't....

Network goes down for a day, see ya. Consumers doesn’t grow, see ya. Marketing should see ya.

Why didn't AWS reinforce their roofs and setup radar?

Got to love it. Another vzw outage and going to be out for 12-14 hours and once again no credits being offered. But hey let’s keep riffing, outsourcing and depending on AI to run the company. It sure seems to be doing wonders for our customers and business model.

Having an outage to many employees whose laptops have been disabled, some since yesterday. Waiting on Vendor to resolve

Send in Engine!!!!!!!!

Well I spent 30 minutes chatting with a rep to get my $20 credit for the outage. Rep was very nice.
Can someone ask Skiadis why this is not automated. Can someone share some AI with him.

Yes... I know what kind of upgrade is expected

The company’s SAP software is still down and many processes are being done manually, the people said. The company still cannot access system platforms on which accounting, payments and production data run.

https://www.bloomberg.com/news/articles/2026-01-15/venezuelan-oil-industry-is-running-on-whatsapp-after-cyberattack

Look at the outage history. It won't be long.

Verizon is about to find that out the hard way, when outages become the norm.

Cut More People
Remove Processes
Take More Risks
Bring More AI
Rush to getting nothing done
Cause More Outages
Have more customers leave
Keep giving $20
Go Bust in the end
Get acquired by another company
Every executive makes money
Rest in peace Verizon

Verizon's massive nationwide network outage on Wednesday may have been caused by a failure in just one East Coast state.

Officials believe a network server in New Jersey going down was the likely trigger of the day-long network crash, according to an initial investigation by law enforcement agencies on the East Coast searching for signs of sabotage.

New York State Assembly member Anil Beephan has called on the Federal Communications Commission (FCC) to open a probe into the outage, but no signs of tampering or hacking by cybercriminals have been found so far.

However, James Knight of DigitalWarfare.com told the Daily Mail that cyberwarfare experts are very suspicious about this outage being able to spread across the entire US within minutes.

'True single-point failures shouldn't cascade this way in a properly engineered system, and the silence on exact causes only heightens doubts,' Knight explained.

Knight added Verizon's 'built-in redundancies,' including spread out data centers, constant system tests, and multiple routing paths for signals, should have prevented this kind of long-term and widespread service blackout.

'That said, there are no credible signs or evidence this was cyberwarfare, a cyberattack, or foreign interference,' the cyberwarfare expert noted.

'Everyone I've spoken to is either tight-lipped or suspicious,' he told Daily Mail.

Despite the timing, no groups or nations have claimed responsibility for any kind of potential attack on Verizon's server, which Knight said would have been typical for disruptive actors seeking visibility for a major hack.

The telecommunications giant has yet to provide any details on the exact cause of the mysterious blackout, leaving customers without the ability to make calls or send text messages.

On Thursday, Verizon told Daily Mail that all customers affected by the outage would receive a $20 credit to their account, which they will need to redeem using the myVerizon app.

• Customer loss over 500,000 for the year
• Blame Apple on phone availability hindering sales.
• Cite the RIF as an OPEX cut and indicate there will be more change
• Gloss over the outage and blame it on something rather than take ownership.
• Somehow buying Frontier and laying off more employees will set us up for success.
• Latest JDP network report shows Verizon as #2 or worse in all but 5 regions.
• Word salad around being customer centric, setting the foundation and other nonsense that will be meaningless.

What else can they say? VZ is hurting big time right now. Employees won't even know "the plan" until Feb 5 according to our java drinking cowboy.

Verizon won a ruling yesterday that allowed them stop unlocking phones after 60 days. If. an update was pushed to lock all phones that had been unlocked prior to the ruling, could that have caused the supposed authentication issues that are rumored to be the cause of the outage?

Plenty of tenured engineers on this site. What’s largest outage of this magnitude, you recall? I’m at around 6.5 hours.

Telling us ATT and TMO had an outage today.

Complete sack of lies.

I wonder how many customers ported out today

LOL

Here’s a likely scenario for what caused this outage:
1- Most managers have no expertise or practical experience in the department they’re managing and therefore cannot accurately assess the competency of their direct reports
2- They have experienced people on their teams who go about doing their job quietly because it’s no longer new to them and no longer a big deal so they don’t talk it up
3- They also have newbies who talk up what they’re doing because it’s new and challenging to them
4- RIF time comes and they decide to RIF the quiet experienced person because in their mind the newbie is some superhero who told them how they overcame all the challenges.
5- New challenging work enters the queue but the experienced person is no longer there so it gets assigned to the newbie
6- Oopsie! We have an outage!

As a longtime Verizon engineering employee, today's outage is no surprise to me. In 2024, the company eliminated over 4,800 jobs in a voluntary severance program, followed by another 13,000 jobs involuntarily in 2025. Many of the people who left were senior employees who understood the network and whose jobs were to find and fix problems before they could impact customers. In their place will go an "AI" system that's not yet in place. It will be interesting to see how long it takes to restore normal operations.

https://abcnews.go.com/Business/verizon-outage-affecting-175000-customers/story?id=129212330

Verizon outage affecting thousands of customers -- Verizon issued an apology "for the inconvenience.” January 14, 2026, 4:16 PM 🤣🤣🤣

Verizon outage affecting thousands of customers Verizon said it was not immediately clear how long the service would be down. Some Verizon customers were experiencing a service outage on Wednesday afternoon, according to the company.

"We are aware of an issue impacting wireless voice and data services for some customers," Verizon said in a statement to ABC News. "Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience."

Many Verizon customers said on social media that their phones showed "SOS" in place of network bars.

According to Downdetector, at least 175,000 Verizon customers were affected at one point, but that number has since gone down. Downdetector, a site that tracks outages, said Verizon customers began noticing interrupted service around noon Eastern time.

By 3:30 p.m. Eastern time, the number of Verizon customers affected by the outage was down to less than 60,000, according to Downdetector.

Delighting customers means providing them the service they pay for! Cutting costs is not delighting anyone. Its so embarrassing to try to answer friends and family when they ask what is going on with Verizon. We need our network people!

Krispy Kreme has free 'SOS' doughnuts
Leave it to Krispy Kreme to sweeten a situation. The doughnut chain is giving away free Original Glazed doughnuts from 5-7 p.m. Wednesday night to those who had to deal with "the frustrating 'service outage' today," the company said in a statement sent to USA TODAY. (One free doughnut per customer.)

Krispy Kreme also posted about the outage offer on Instagram and X saying, "because some days need a sweet backup plan you can rely on."

I ported all our lines to Xfinity mobile because it’s cheaper. They use Verizon’s RAN (cell sites and backhaul) but they have their own core. We weren’t impacted by the outage.

Verizon implements a network freeze around the holidays. My educated guess is that they started implementing changes in the core network once the freeze was lifted and something went wrong. Not a good way to start the year!

BAD T1 WIRE WRAP aka SHINER. ENTIRE NETWORK DOWN. KEVIN WILL FIXIT!

First impression, layoffs. Second impression, major outage. FAFO is all I'm going to say.

Massive outage likely resulted from layoffs. Same thing happened with AT&T.

External vendor (they went el cheapo, didn't vet properly, didn't communicate risks, etc..).
Software bug not under their control (they didn't perform a proper FOA).
Hardware failure (what, you mean AI didn't predict it, and could not reroute/resolve it quickly?).
Sabotage (blame it on disgruntled employee).
Other - get creative here :).

We all know VZ leadership will not accept responsibility.

Leaders went around in all-hands saying “things will break” … ok, so the network down is ok? Of course no head will roll in leadership - but way to start off the year with net adds growth is in our performance agreements.

https://nypost.com/2026/01/14/business/verizon-customers-nationwide-left-unable-to-text-and-call-after-massive-network-outage/

Tried contacting customer service via chat. Receiving "cannot process your request" is the response I get to every question I asked, including "I want to increase my plan". Setting the foundation!

What a day. Verizon continues to chase “leaner operations,” yet today’s massive outage tells a different story. When cost-cutting overrides sound engineering and accountability, reliability inevitably suffers.

This will almost certainly drive additional churn. A culture where network decisions are influenced by politics and optics—rather than technical rigor—has consequences, and customers ultimately pay the price.

The long-held perception of Verizon as a “premium” network deserves closer scrutiny. Today’s outage, combined with the recent workforce reductions, exposes a growing gap between branding and reality. Reliability isn’t a marketing slogan—it’s the result of disciplined investment, empowered engineering teams, and accountable leadership.

If this trajectory continues, the market will reach its own conclusion.

Never in my life have experience this. Nationwide outage. Most cels on SOS. Customer service on the phone = useless. The stores are floded w customers concerned. Store employees know nothing.

LMAO. I logged into my account and tried to connect to chat for support. Its completely down. Customers phones dont work and customer service is not available. SET THE FOUNDATION!!!!