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Help desk frustration

Today marked the 6th day I have been unable to work. Last Wednesday I called the help desk because my computer would not power on. The lady I spoke to on the first call asked what I did. Nothing! I tried to start my day. She then had me perform a series of things that did nothing except waste 45 minutes. The ticket was sent over to the next group. It wasn't until the following afternoon that someone called. Why did it take a day and a half to call someone with a broken computer? Is there no urgency? The man that called me I could not understand. He barely spoke above a whisper, sounded like he had marbles in his mouth, mumbling, and didn't seem like he knew what was going on. He again had me unplug things, then said he would call me back. 30 minutes later he called back to again unplug things then said he would call back. This happened 3 times. If you don't know what's going on, then have someone else call me. He said he would send me a new computer. On Monday, I called the help desk to ask where the package was, I was told nothing shipped. Tuesday was the same update. Yesterday my manager called and demanded one be sent overnight. At the end of today, the status was one will be shipped but it missed the last pickup for the day. Now it won't be until Monday until it arrives. I'm livid that I had to burn my PTO on a negligent IT department. Tomorrow i'm calling HR to file a complaint.


everyday I wake up in a panic attack

I can feel my lungs collapsing in on me I am freaking out. I'm 50 years old, flat broke after the divorce and everything is collapsing in on me right now. it feels like it's just not going to get better. like I had my chance and I blew it and that was it. all the jobs are disappearing or getting overseas, I feel like this is it like this is the end of the career and I'm never getting hired again I don't even fu--ing know anymore. maybe it's just time for me to go now anyways, what do I have to look forward except waiting to die in the street


ISP Employees: Emails To Document Your Employment Rights When Involuntarily Terminated

This is general information, not legal advice. Please consult a lawyer. Many employment lawyers will do a free consultation and only charge a fee if they win your case.

If you’re 40 or older and asked to sign a severance agreement that waives age discrimination claims, the Older Workers Benefit Protection Act (OWBPA) requires that you be given enough time to consider it — 21 days for individual separations and 45 days if it’s part of a group layoff. You must also have 7 days after signing to revoke your acceptance. In a group layoff, the company is additionally required to disclose the job titles and ages of employees selected and not selected in the same decisional unit, so you can evaluate whether older workers were disproportionately affected.

If you already accepted and are over 40 you still have 7 days to withdrawal. If the company does not allow for the required review period then you may still have the option for legal recourse.

Below is an email script to use to document important information to protect your rights.

If the company responds with “Please see the FAQs,” acknowledge that you are aware of the FAQs and would like a direct response to your situation in this email.

I acknowledge receipt of the separation notice effective [date]. Before I take any next steps, I would appreciate some clarification.

Specifically, could you please provide:

1.  Whether positions with my current title still exist at the company, or if the role is being eliminated entirely.
2.  An explanation of the criteria used in selecting me for separation.
3.  Any policies or documents that explain how severance eligibility is being handled.
4.  Information about how these decisions are being applied across my department or job group.
5.  Since the notice provides less than 45 days to consider the severance agreement, could you clarify why that timeframe was chosen?

I want to ensure I fully understand the process and my options. Thank you for helping provide this information so I can move forward thoughtfully.


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#help