#quality

Outsourcing sounds good on paper until you have to redo everything because it was done wrong. The cost of poor quality is way higher than the payroll savings. When will they learn this lesson?

Think about it, how many times can you reduce headcount before the quality of work starts to really suffers? They're boosting profits by slashing people, instead of improving the product or service. It's a very short sighted approach to business that'll bite us in the a-s.

Would be curious to see company wide numbers on this. Certain divisions have suffered under the low morale. There is little incentive to perform. It's only a matter of time for the rest. The C Suite does not care at all. When will their customers wake the f up?

We have had too many years to fix the company but nothing has changed only more bad decisions by management and quality/recall issues by engineers. I feel like we are going to be the next sears. I wonder which company will buy the new corporate buildings in Dearborn few years from now. Very sad story indeed. Thanks Farley and the rest of the executive leadership team for this…

All the top leaders, top contributors have mostly been kicked out or left, there is a real knowledge gap, quality issues, and continuous layoffs that's forcing basically leftover seasoned employees out. How will this company run ? How will it ever get its golden IPO ?? Who will buy Nielsen stocks ??

We all said outsourcing to Infosys was a huge mistake and the quality of work will drop drastically. And guess what? Just a few years later, Vanguard is now bringing back some of the outsourced jobs because what we were saying turned out to be true. Still not enough, but it's a start.

Just ripped my Honeywell thermostat off the wall. Dead on the coldest night of the year. Thanks for nothing

Any Updates on WellMed RA and Quality?

I work in Ford Credit / Lincoln Customer Service. You get a good picture of how poorly made these vehicles are listening to the customers. Vehicles sitting at dealers for months waiting on parts / engines, etc. while customer still making payments on the vehicles. Not enough loaner vehicles to go around in the process. Lots of buybacks if the dealer can do it depending on state limitations, etc.It is truly a mess. We do offer extensions but cannot do many at once on these vehicles. Customers going back to GM, etc. accounts getting paid off by GM and other dealers due to customers trading in due to so many recalls and problems.

Have you ever felt like a quality issue was overlooked? I’d love to hear your thoughts and experiences. What happened, and what are some ideas for addressing these issues?

To feature JF and BF. Broke Truck Mountain.

They will now be called Hallucinations

Already all toxic leaders and managers were asked to leave without any severance packages
All principal engineers were fate in hands of CEO now

Customers are switching to crowdstike products

https://www.kiro7.com/news/local/lawsuit-claims-seattle-based-f5-overstated-cybersecurity-strength-before-revealing-major-breach/EVFK25KTSRDUXH5IXHL6JVZF3I/

I let my managers and directors know of the decline in quality for the last many years. And I was ignored.

I think we need to learn where and by whom these hinges were engineered. It's a HINGE, not rocket sceince. Does anyone know?
https://www.fox2detroit.com/news/ford-escapes-recalled-liftgate-hinge-issue

Layoff notification requirements: If a company lays off a U.S. worker within six months of filing a labor certification for a green card, it must notify potentially qualified U.S. workers. This requirement can make it difficult or impossible to proceed with foreign national sponsorship, as noted by Nilan Johnson Lewis PA.

--> Let’s Be Real: Managing Immigration Sponsorship Requirements During Company Layoffs

https://nilanjohnson.com/lets-be-real-managing-immigration-sponsorship-requirements-during-company-layoffs/

While Fiserv had laid off close to 10% of the Full Time employees, according to the above law, how can they "continue to Sponsor Green Cards and H1Bs" where Fiserv ferociously "proves" that no US Citizen is available to take that job and only an Indian with a fake resume and a purchased degree is the Perfect choice for that position.

My head hurts.. need a break until the mid term elections..

There is a major gap between Verizon’s international leadership and its US subscribers... For VZ to survive we should focus on America and completely stop offshoring to Europe and India. This got us nowhere and it's getting worse - we should focus on quality and stop this short term fixes that are causing chaos and rot.

until such time that the primary corporate emphasis of financial revenue quantity has changed to product quality.

That's pretty rich given they've kicked so many of deep experience employees to the curb since Hackett decided you didn't need any automotive experience to design and build vehicles. Fast forward, quality is in the tank and NOW they are seeking experience.
https://shorturl.at/w2xd5

Title speaks for itself. There have been some significant departures within Quality leadership recently. Anyone have any insights?

Hearing that both offshore and onshore have recently had process and controls integrity issues. On the onshore Eagleford shale appears galvanic corrosion and poorly designed kit is resulting in production deferment and significant retrofit costs.

Does chinook/cascade have operational challenges? How long will these assets be profitable?

Which makes me think a lot of people who actually know their stuff have been picked for layoffs. Never mind that it would be yet another self-own for the company.

Very worried about what’s going on. Since the new CTO joined many Head of XYZ have left. The culture feels worse. Product quality has dropped. More customers are leaving because of bad product quality. The CTO has also pushed out many. That is very serious.
The share price keeps falling. Do they know something we don’t? Is the CTO making things worse? Is this company in trouble? What does this mean for our jobs? Very worried.

Costs went down, but so did quality. Now we spend twice as long fixing mistakes that never used to happen. Figure that.

Quality appears to be suffering. Non-production level code is shipping.

Was QA and testing replaced with Copilot?

https://www.theregister.com/2025/10/20/microsoft_bug_keyboard_mouse/

Make sure you read this article.

https://www.msn.com/en-us/autos/news/40-reasons-no-one-should-buy-a-ford-in-2025/ss-BB1r4Q2g?ocid=entnewsntp&pc=U531&cvid=68f4e59f63e74e83b49953155ce56a61&ei=31#image=41

If you have been LOYAL to Nokia for the past 15+ years, even without a salary increase for several years, and have stayed with the company because you enjoy the work and want to see Nokia be successful, than Nokia should also be LOYAL to it's employees as well, by keeping the experienced employees employed since telecommunication network product(s) knowledge can't be gained within a few years, but takes years, if not decades to master it (if that's even possible). Once that experienced person is laid off (replaced by a much less knowledgeable person), it will be difficult for the company to make quality products to deliver to it's customers. It may be able to meet the deadline to deliver the product to the customer, but the quality of the product will suffer due to the lack of experienced knowledge. Hence, loss in Billions of dollars in revenue as we have seen in the past with loss of AT&T and Verizon. Will Nokia continue to make the same mistakes by putting quality last (by laying off the older experienced employees)?

Approximately 30 customer/customer reps are heading to Sav to discuss "quality issues" with MB and the crew somewhere around November 4-6. When you put lipstick on a pig for a long time, eventually it wears off... Get ready for a fun holiday season....

Judging from what people have been reporting, the better you were at your job, the more essential you were to a project, the more experienced and skilled, the higher your chances of being laid off. I guess quality is expensive. I just wonder where the breaking point is, when everything will finally fall apart, seemingly all at once.

Got a very angry provider call stating they got an approval letter for a member with wrong information, like Dx Code, several kids spellings and wrong service dates. Asked manager who confirmed they started to send out AI letters upon approval.

1. Inconsistent Terminology / Redundancy
   “Ladies watches,” “womens watch,” “female watch,” “watch for women” – too many variations for the same idea. Choose one and stick with it for consistency.
   Phrases like “leather strap are classic watches for women” and “a leather watch for women gives comfort for any wrist” repeat the same point unnecessarily.
2. Awkward / Redundant Phrasing
   “Timepieces with a leather strap are classic watches for women…” – awkward repetition of the idea that these are watches for women. The sentence could be more concise.
   “A leather watch for women gives comfort for any wrist” – sounds mechanical and impersonal. "Any wrist" is odd phrasing.
3. Misuse of Modifiers
   “As refined or casual womens watch accessories…” – grammatically awkward. The structure suggests the watch is the accessory rather than the strap or style being refined/casual.
4. Grammatical Errors
   “interchangeable womens watch band” – should be “interchangeable women’s watch bands.”
   “A leather watch for women gives comfort…” – should be “provides comfort” (more natural verb choice).
5. Repetitive Sentence Structure
   Nearly every sentence starts with a subject-verb structure and follows a similar rhythm. It feels monotonous and lacks flow.
6. Vague or Overused Marketing Phrases
   “Ultimate style and comfort,” “polished female watch,” “beautiful women’s watches” – these are generic and don’t tell the customer why or how the product stands out.
   “Look no further” – overused marketing cliché.
   Suggestions for Improvement:
   Streamline language – combine or tighten repetitive sentences.
   Maintain consistent terminology – choose one term for your audience (e.g., “women’s watches”) and stick with it.
   Add specificity – instead of vague descriptors like "beautiful" or "ultimate comfort," describe materials, colors, or features that make them appealing.
   Improve flow – vary sentence length and structure to avoid a robotic tone.

Intel 18A: “Not Great, Not Terrible” Hit the AZ5 button before this becomes an RMA nightmare.

Heard a lot of this was due to poor product execution?!? TI did not deliver on a quality product to a customer and had to sell off what they could and make major cost adjustments internally?!?! Anyone can confirm or deny this. Or is this the same BS spiel given every single RIF?!?!?!

I really hate how this company offshores so many roles to Mexico City and India etc. My organization is running thin on people and short staffed. There are hiring freezes still for backfilled roles.

I have offshore people on my team and their quality of work su-ks and can’t understand what they are saying sometimes.

Instead of hiring a senior person in the US TR will hire 2 juniors offshored to other countries? Anyone else see the same thing here?

These cuts will deeply affect both staff and patients, and the last thing anyone needs right now is a decline in the quality of care. I feel for all the colleagues who will be impacted - it’s heartbreaking. And honestly, even for those of us who stay, the strain and uncertainty ahead won’t be easy to carry.

The Gauge is god--awful

https://thedesk.net/2025/09/nielsen-adjust-paramount-viewership/

Opps... the FDA is not happy when splatter and disinfection of touch screens cause setting changes.

Even when the rate of occurrence is acceptable in the original design specs

Go Figure

You know what's funny? When items in a grocery store get recalled, people talk about it, they don't buy it again, avoid the brand like the plague. When Ford issues a recall notice, what the fu-k do people think?

It just goes to show they don’t care about service quality, employees, or clients. It’s always been about the bottom line, and their appetite for more never ends.

Ford has significantly improved product quality. Our 2025 initial quality is on track to become among our best ever, and Ford was the most awarded brand in the recent J.D. Power 2025 U.S. Initial Quality Study, with four Ford vehicles topping their segments.
The increase in recalls reflects our intensive strategy to quickly find and fix hardware and software issues and go the extra mile to help protect customers. Ford has more than doubled its team of safety and technical experts in the past two years and significantly increased testing to failure on critical systems in current Ford vehicles such as powertrains, steering and braking. Insights from this testing are being incorporated into current production.

We are making progress on software quality, using an enhanced software validation process to help ensure the right software is present on vehicles and using over-the-air updates to address potential warranty issues before they become customer issues.
Modern digital safety systems require new talent, tools, and standards. Ford has deeply invested in those capabilities like connected data signaling and dramatically increased testing on all new products across broad variations in customer use.

In applying these new standards, we can and do find issues that exist on earlier model years, including ones that have not even been reported. We will not compromise our responsibility to all our customers, not just those buying new vehicles.

We believe this approach will lead to systemic and lasting positive change and help us reach world-class levels for quality, safety and customer satisfaction.

Read more here:

https://www.fromtheroad.ford.com/us/en/articles/2025/ford-quality-update