Do we really need to continue spending money on CEC? Outsourcing will save a lot. No person is gonna be a customer just because we have a US based call center. Nobody thinks of it before moving to TMO.

I read (can’t confirm) in looking at some Sept. 2023 threads, that Day 1 was some Dirs/mgrs, Day 2 was ICs, and Day 3 was a mix of those in different orgs (namely MIX) so wondering if Thursday, MIX will have impacts…

…something i wanted to say about 50 times today in meetings ads happened and assigning more work on projects that don’t even matter and likely are to be put on hold but can’t because no leaders are actually saying anything about the flattened... — read more 

It's not looking good. I feel so bad.

Scroll a lil. Someone might have posted the thing you were just about to.

I’m thinking like a 3 year process here… starting from yesterday… 1 - RIF+Restructure Care Leadership 2 - Scale voice AI 3 - Remove “centers of excellence” (every rep is trained on everything; true “gen” care again) 4 - Scale voice AI higher 5 - RIF... — read more 

Some teams have been literally butchered, but kept in place. I lost three people you could always rely on. What's the deal? Destroy institutional knowledge? Make sure to get rid of the most valuable and competent people? Save thousands to lose... — read more 

T-Mobile has refused to release the exact number or even a ballpark number of positions eliminated. One has to wonder why? What is the leadership hiding? Srini Gopalan and Deeanne King must be cowards if they dont have the guts to share the layoff... — read more 

Feels definitely less than last round of 5k in 2023.

Where is the media on this?

Lot of massive cuts across the whole call centers on west and in the east coast. Managers and coaches being let go in VR. Are the Virtual Retail Reps next? Should I be worried?

Are the gates at the FSC up or down today?

Aside from managers, any FOPS techs get hit yet?

Wondering how many folks have lost their jobs. OPKS HQ hit pretty hard.

Just heard through the grapevine, Friday retail will be hit! Can anyone confirm? May God Bless anyone and everyone affected!

There’s a clause in the severance that states “you can not work for any competitor with in 12 months of accepting”. This seems highly unfair after a whole career in wireless. What an I supposed to do? Finds a completely different field and forget my... — read more 

From now on, any customer that walks into a store should be told to do everything on T-Life the way it’s supposed to be. Give them ZERO help on figuring anything they need out until they get the same frustration as us and just walk out. T-Life is for... — read more 

I thought yesterday was it but I think today is ICs turn. Have a 10 min call with my director titled “org changes”.

Salary workers…. Did you get your post increase in January 1st? WA state minimum wage went up meaning the minimum a salary worker can make in WA state as of Jan 1 2026 raised to $80,168.40 annually. It’s weird the focus was on layoffs and we didn’t... — read more 

Welcome to corporate America. They call it ‘restructuring’ when profits are protected and people are discarded.

The strategy, who they chose to lay off, demotions...unless the goal is to ki-l morale and destroy the company. Then, things make perfect sense.

So they basically got rid of a support layer because tmobile is fu--ing stupid. We didnt have enough support to begin with and the support we did have was also fu--ing stupid cause they dont read half the sh-t you put in the chat. Now we have the... — read more 

When will Jeff Simon’s team have layoffs? If he’s not doing any in January and garden leave ends on April 2, doesn’t that mean they need to be done on just Feb 1 or Feb 2?

Today is a really sad day. Losing such talented and hardworking colleagues hurts deeply. You all made a real impact and this doesn’t define your worth. Wishing you strength and success as you begin the next chapter of your life

The next time I walk a customer through a Docusign I will ask if they have the T-Mobile app if not I’ll remind them that we are all getting canned so they better start figuring sh-t out.

The "Un-carrier" is dead. You have successfully metamorphosed into the exact corporate utility you built a brand on mocking. Your recent pivot isn't innovation; it’s a liquidation of your own values. Ladies and gentlemen. Let’s look at the... — read more 

Did any Regional Director share how the structure gonna be moving forward? We got no info today

Guess they gotta pay for the celebs in the commercials somehow.. sorry guys, this su-ks. Company has gone downhill ever since legere left.

I heard Kingsburg and Salem were being impacted. Can anyone confirm site closures?

Look, micro moving to consumer put a majority of the revenue in a place that was and is to be driven through automation. TMUS Global Services will then drive costs of operations and IT to 50% of its current cost structure (see MTUS India... — read more 

He is showing his inexperience as a rookie CEO. If he thinks that he can grow this company by doing the large layoff he did today, he is just a fool.

https://www.phonearena.com/news/t-mobile-reportedly-starts-letting-some-employees-go_id177505 Like and share, if you want

Already lost 1 confirmed manager and many coaches walked out by security. At least 15+ Care Coaches let go. Security coming up to individual, tapping shoulder & off they go. In front of all the other coworkers. Cutthroat practice. Tough to see people... — read more 

I’m still here

I thought this would be done today?

We already lost a few people on my team a few hours ago and it's been quiet since. Should I take that as a good sign for the rest of us?

Let's see once again who their main target is.

It wasn’t all bad, and I won’t pretend it was. The early days had their moments, but those have been few and far between for a long time now, which makes this easier to accept than I ever thought it would be. I wish the job market was stronger, but... — read more 

Seen the posts about call centers and managers. But confirming here that senior ICs from Engineering are getting the emails too. Good luck out there.

Nothing has been reduced, right?