#customer

"Customers are the heart of everything" used to be the slogan for TR. Then they got rid of it. Then they were "the answer company." That went away, I guess the answers did too.... So what are they now? A shell of itself. It's been a long time since TR was rated one of the best places to work in Michigan or the United States. It's funny to see when the company is posted as a best place to work in another country. They'll find out soon enough. It's sad to see what it's become. The people are what made it worthwhile. Now they're pushing out the people.

There was a recent discussion in IBM's fall because of AI transformation. Do we have similar issues with Oracle ? more On-prem customers leaving Oracle because of Cloud adoption ? or we are able to successfully convert them ?

PepsiCo loses major corporate customer. Fiat Costco. Now Global Marriott.

https://finance.yahoo.com/markets/stocks/articles/marriott-coca-cola-announce-global-135547786.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACOxJwc5TBLn8TFc1UGltv_KeyahbBEI_jn1cjXczjWyrIQAsjU0Xa1_ZF2XLYz4eC6Gxz9F-O0bsdyIc-UT0EOxPjtJl4Dlj_o1Cqsgro_NBgCIs3fbS-5oryhHfu_CH3AuMbMS9eCzmtc9AXCuhl0gHMBAMz5V4G5ZBXpmF7_O

Welcome to the layoff machine.
You are no longer in the security business. You are in the LR business.

To Astrix customers: Palo Alto Networks is in your future.

Yes, we are actually looking for CE for our customer in the South of England to maintain IBM legacy equipment. So if you have been recently laid off or are about to be, let me know.

"The joint venture will serve more than 3,000 customers across more than 180 countries, representing approx. $4 billion in combined annual revenue."

3,000 customers across 180 countries is a rough average of about 17 customers per country. That may not sound like much, but $4 billion revenue on those 3,000 customers averages out to about $1.3 million per customer.

So whatever it is we are doing in those 180 countries that is generating $1.3M per customer, we just need to do the same thing here in the USA for our 146 million customers, and that will generate $190 trillion dollars per year.

This will transform our company and delight our customers. Problem solved. You're welcome.

Pro Funds is leaving on 08/01/2026.

Not a large client, but a client, just the same.

Evidently, they are not happy either.

• T-Mobile forces legacy Magenta, ONE, and Simple Choice customers onto pricier 5G plans mid-July.
• Cumulative increases reach up to 60% above original rates for some grandfathered plan holders.
• T-Mobile’s five-year guarantee excludes fees, which the carrier has already raised twice in one year.

https://www.gadgetreview.com/t-mobile-just-ripped-8-million-customers-off-their-grandfathered-plans-and-raised-their-bills

but instead of talking about the usual "diversity" bullsh-t, when will this company find a way to gain usage? Mainly any store allows google pay as a payment option, what about this company? Paypal is around way more years, why being stuck only in the ecommerce realm? I know they are trying their best to make it as shittier day by day but still...

Why are there so many Sirius sellers leaving, or left, the company? CDW is hemorrhaging all the 20 year customer relationships? As a CDW seller, I was assigned a lot of these accounts, that came with very high quotas and they don't want to do business with me. My management said these all would be easy accounts to farm and my income would double. I am starting to realize CDW management doesn't understand why customers buy from who they do and most of them that I know of never had a job selling directly.

I gave over nine years of dedicated service to HealthStream, maintaining great customer metrics and actively training others in my department. I truly believed in the company's mission, but leadership proved that they do not care about the people executing it. Experienced, loyal employees are treated as disposable assets to clear room for management-level raises and financial metrics. A deeply disappointing end to a long tenure.

Cisco just sells the hw & sw. Not responsible for what customers do with it.

https://www.supremecourt.gov/opinions/25pdf/24-856_kjfm.pdf

liberal loonies dissenting obviously

So many missed potential sales with these Amazon returns. The dinosaurs in leadership stuck on old rent-to-own tactics trying to convert non rent-to-own people into customers instead of making our business meet their needs and earn their business. I've had success selling to these people and let's just say $.01 starts doesnt work. Averaging $140 in cod with these sales. It can be done. Need new fresh minds at the top. Stop holding us back!

Today, I met a small business owner who uses One Talk. He became very frustrated when he found out that I had previously worked on another Verizon project, even though I explained that I no longer work for Verizon …

He then shared his opinion that companies lose customer trust when they fail to listen to customer feedback, retain ineffective employees, and let go of capable people. He questioned why companies make such decisions and felt that they ultimately damage customer confidence and loyalty.

The very same thing Oasis does can be produced out of the box on most AI platforms.

ChatGPT / Claude premium offers numerous agents now built in click and go type that do many things that needed a manual agent build.

You literally type into chat monitor this server for Xyz and set triggers conditions and it does it for you.

DXC don’t have the resources these AI companies have…. Which bell end thought clients would pay us millions for this?

I was told by a colleague today that Apps Modernisation are saying that they will accept payment when savings are realised - essentially means free work now, pay later if it all works.

Anyone else get this?

Verizon / Frontier - RIF them all in Wisconsin

We are a customer. No one an employee.

Leadership is asleep. Frontier in our area has always been a nightmare to work with. Now with it being Verizon, it is worse.
It is as though they are driving it into the ground, so that long-time Verizon leadership can be recognized for turning things around.
For decades, at least three times a year, phone lines and DSL break. Takes Frontier days to respond.
In the latest episode of "i need things fixed", Frontier constantly blamed the customer for every little thing. Field tech went to the wrong address.
Put a note on the door saying that they missed us. 4:55pm.. 5 min before their shift ended. Wanted to blame the customer again. Excuse after excuse for why
they are unable to resolve the issue.

For years we have asked Frontier to visit the property to see what we were up against. No.
We have asked for assistance with running new lines to a new building. No.
We have asked for the old copper in the ground to be grounded or replaced. No.

Charter has responded. The entire area will have true fiber fed high-speed internet by Fall 2026.
It did take a few phone calls to get to the Engineering department, but there has been awesome communication between us and them on our needs.
Actively communicating with us on which buildings need what.
We are actively working with them to build out a lake community of 300 homes where Frontier refuses and says DSL is just fine.

Get rid of the weakest links and replace leadership up here with customer focused engineers who know what it takes to get things done.

Customers are investors too!

Ford should halt selling vehicles through Dealerships and sell new Ford clunkers and junk vehicles through Auto Auctions only. Ford should sell vehicles AS-IS WHERE-IS with no implied warranty. Ford should also add a sicker on the vehicles windshields saying Buyer Beware. This would cover all the bases so Ford don’t have to service any vehicles once they run them through Auto Auctions and there are plenty auctions throughout the country.

This is the easiest way Ford can stop burning money and stay in business. Ford can also layoff every employee involved with Customer support and financing roles

This defines our “leadership” deficit:

The reality:
Ford acquired its ADT joint-venture "Canopy" and discontinued its standalone Pickup Cam. Original hardware and app subscribers are receiving full hardware refunds and are no longer supported.

The Ford “leadership” bio:
He also co-founded and led the AI-driven venture Canopy from inception through a joint venture and its successful acquisition by Ford Motor Company.

How do you call a venture that refunded all customer money SUCCESSFUL???
Only at Ford would this person still have a job.

This lonely Phillips 66 station! Not a single car at the pumps or customers inside. Located across the street from a competing station with 4 times the amount of traffic.

https://imgur.com/a/8w7MaHx

Moral of this story, the P66 brand su-ks.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

Health insurance corporations use forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is, all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

All that Humana and other Health Insurance companies will accomplish by leveraging AI over human being workforce is to provide a lesser quality of services and product to whom should be their customer base.

Will AI save corporations millions if not billions of dollars, which will make shareholders money and also C-suite executives bonuses.

But at the cost of it membership having a lesser, albeit cheaper, quality of services.

Problem is that Humana and all Health Insurance corporations consider shareholders to be their customer, not their membership. That is the problem with allowing public stock traded corporations to administer government funded products, such as Medicare.

Humana uses forced arbitration.

If you don't know what it is and how it impacts the public, consumers, employees, etc. Look it up!

Here is a link you can start with:

https://www.epi.org/publication/the-arbitration-epidemic/

There is a lot of information on it out there. Stay informed and know your rights.

Also check your State Laws, as certain States have counters to the use of it. Knowledge is Power.

These trends are undermining decades of progress in consumer and labor rights.

what exactlys the point of telling a customer we will give them one month free for insurance, perk if the customers are going to cancel it anyway? doesnt it hurt the company?

Employees in business intelligence and new customer sales roles were eliminated.

https://martech.org/what-intuits-layoffs-mean-for-mailchimp-customers/

My AVP took my file and ran it through Ask ATT to give me an action plan. You were already worthless Boomer- your use of technology is embarrassing. It’s the AVPs and up that need to go. I am selling to the customer- what value are you brining?????

Can he seriously not read the room? Telling one of the most anti-AI customer bases out there, readers, that we'd happily stock AI books was already a choice. Following it up with “unless they’re plagiarized” just made it sound like he doesn’t understand why people are concerned in the first place. It's like he's intentionally handing our foot traffic to the competition on a silver platter. Does he actually want us to drive customers away???

Why the LRs and why the change in Go To Market and Alignment.

1. We are losing market share across all solutions

2. Portfolio Account Executives only know how to order lunch for a customer meeting.

3. Portfolio AVPs and ODs have only enabled their RMs and AEs in being incompetent by not holding them accountable

Just watched an interview on CNBC between Jim Cramer and Intel CEO Lip-Bu Tan. The Intel CEO said he did a few things when he started -- he asked all the Intel employees for ideas to turn the company around and he talked to customers as well and asked for input. He said several customers actually lectured him about everything they were doing wrong. He said he focused on listening and staying humble and responding to all the employees and all the customers. He said they were all shocked that he actually listened and responded and was actually doing something about what they said. This seems like the exact opposite of what the current Avaya leadership has done. Intel seems to be finally back on the right track because of this approach by the new Intel CEO. Not really sure, but I suspect the opposite approach by Avaya leadership is probably not going to work out very well.

I am about to be let go from a group that was supporting a mature, well-known product that should have been practically free money for Cisco. Instead, it was a source of constant agony for customers who suffered numerous outages, resulting in angry phone calls. What do you think people like this think when they read the news? Time to pick another vendor.

I feel bad for my fellow employees today, but I feel just as bad for customers who have unwisely entered into contracts for this bottom-feeding outsource chop-shop.

I hope you all laid off and unhappy people are closing all your accounts with these crooks. I never even trusted them to open one. Loss of 80k accounts will speak for itself