#customer

Didn't this company learn anything from its past mistakes?? I'm in the branch and our DM is like get everyone to apply for a credit card even if the customers have a credit card, get them to apply for another because they will benefit!! The DM was shadowing my coworker assist an elderly client and the DM interrupted the banker and suggested to the other lady that she apply for the best credit card in the industry. The lady hesitated and politely said no, but the DM spent so much time pushing the credit card that the older lady finally stated, "if applying for a credit card will speed up the process for me being here, I'll apply." My DM was excited and had the banker do an application. After the lady left and no other customers were around, the DM said " That is how our bankers get new credit cards!" No one in the branch got a annual merit increase, but Wells Fargo is expecting more sales and in an unethical way to achieving those goals.

I still have a wells credit card. No other accounts. will stop using it from now on.
That is the one little thing I can do

Does anybody know if the customer support teams will survive these layoffs and if so, which regions are most likely to be safe?

I have heard multiple rumors and it‘s not looking promising. My manager in support keeps telling me everything will be okay, only if I start my shifts early and finish them late, then it will increase my chances of survival.

Is my manager taking advantage of me?

Here are Verizon Wireless's senior management PRIORITIES and nowhere will you find the customer!

1- SLACK! You will be ON SLACK at all times, it's the number one priority of directors and senior directors. 2 - You WILL show your FACE on WebEx. No more hiding... turn your camera on or else the wrath of directors and senior directors will come down on you with a screaming hissy fit. 3 - Wash and repeat 1 and 2, don't mind the customer!.. Just tell them you are sorry you are busy on SLACK and showing your face on WebEx... you will have to get back to them later when you can pull yourself away from Slack and showing your face on WebEx.

https://share.google/3Gf0vWECacLltreGy

The consolidation of the offices to the hubs. ECS and future state. The loss of jurisdictional expertise from the regional offices to the hub and an SCP manual. You lost touch with what made you number 1- no customer cares about your metrics, they want confident knowledgeable guidance and you’re not giving that anymore, especially when management doesn’t even know the job and just focused on your idle time and how many cause of loss you closed. When you stop putting the customer first and worry about the things they never see or know, you lose touch with the actual mission. You cannot separate yourself by being like everyone else

Heard several people discussing another re-org in CC, they can't seem to get this dept right. Supposedly they are not happy with current management/ staffing level.

Has anyone actually seen an LLM AI product in production here? Management is telling us we have to strive towards this. Who is asking for this? What do the customers think?

No wonder things aren’t looking up for us. Numerous customer complaints about how difficult we are to work with = lost accounts!

https://share.google/c9PBFjEJ5VnafHJZu

RA is taking a page out of the insurance industry playbook. "delay, deny, defend", get ready for warranty claims to be rejected at a record pace. It should go over especially well with distributors who will be on the hook if they provide a replacement prematurely.

I’m curious about these numbers that are shared during the analyst meetings etc. Is there any breakbown of the number or percentages,of existing clients moving to the cloud, and net new clients signing contracts? That would really provide a health check. Is SAP merely cannibalizing the client base, or is there a reasonable amount of net new clients coming in?

Juan’s outreach to the Member about how USAA will make their dollar go further is laughable. The Bank pays sh-t interest, charges predatory rates on credit cards and loans, insurance is well into the highest range. This maudlin we well get you through these tough times is spot on the Schooner Tuna ad from Mr Mom, which is comical in its form. The Tuna with a heart. Did we fire the ad people?

Why is this guy employed anywhere?? Product teams hate him, we have to hide customers from him to save credibility- how oblivious is our board?

This company is in a constant state of laying people off. Shipping jobs now to India. That will evidently solve all of their problems.
Nice job in giving jobs to another country. You sure your customers will be ok with that especially knowing your pal is the one you’re doing business with? Conflict of interest I would say.
We know what is going on and what goes around comes around.

LBT says first foundry customer second half of 2026 or possibly 2027!

Verizon’s prepaid services add a 365-day wait to unlock phones

The Verge by Emma Roth, January 21, 2026

Verizon is extending the phone unlocking period for its sub-brands – including Visible, TracFone, Straight Talk and Total Wireless – to 365 days of paid service. Phones purchased before January 20 will still unlock after 60 days.

Hello everybody many people today is stress out about RTO, layoffs, high maintenence customer, manager etc. Below are several things you can do to help feel #blessed no matter what the day throws your way

• for a healthy vegetable and fruit snack get you some fun onions and orange fanta from the vending machine

• tickle your tummy with a supersize Dr Pepper from the soda fountain

• unlock the next luxury level with a Lil Yachty Platinum Deluxe Variety Rap Snacks™️ Sampler Bundle with Zesty Ranch Upgrade

• Tantalize your taste buds with some fiesta chicken strips and a large fry

*.Upgrade your Snickers bar to a winter wonderland edition by coating it in a white blanket of sugar from the coffee station

• for a tropical fruit adventure get you some starburst and skittles and arrange them in fun patterns on a piece of printer paper before using it as a funnel to pour them in your mouth

These are just of a few of the temptations that await as you enjoy your day at the office. Please print this out and hang it in the elevators and break rooms. Thank you and God bless.

Dan, you have taken the pledge, have an obligation, thus to be resilient and NOT RUTHLESS.

Outage, valuable 2026 lesson(s) learnt, difficult as-is, thus formulate a to-be "savvy and realistic" turnaround strategy.

Mission (make it better): Customers first and then employees second!!!

Goal (image is everything): Do not allow the competition to eat and take Verizon's lunch.

Irony (sorrow): Wednesday's Outage, formerly Hans the network SME and also formerly Shank (Shankar) the IT SME, causes and effect??

• Customer loss over 500,000 for the year
• Blame Apple on phone availability hindering sales.
• Cite the RIF as an OPEX cut and indicate there will be more change
• Gloss over the outage and blame it on something rather than take ownership.
• Somehow buying Frontier and laying off more employees will set us up for success.
• Latest JDP network report shows Verizon as #2 or worse in all but 5 regions.
• Word salad around being customer centric, setting the foundation and other nonsense that will be meaningless.

What else can they say? VZ is hurting big time right now. Employees won't even know "the plan" until Feb 5 according to our java drinking cowboy.

How many customers will defect??

I wonder how many delighted customers have forever cut us out of their lives today?
Real hard to regain trust once the cord is cut.
When will this downward spiral end?
Will it take even more layoffs, off-shoring, and brain-drain to right this ship?

How are we supposed to "delight" the customer while cutting so deep AND using AI more. These are the opposite of things that customers want. Customers want value -good product at competetive pricing. Maybe even as much as that they want ease of use. Is it easy to view/change an account? Is the person who answers the phone knowlegeable and empowered to help? Do they communicate clearly? Is the web interface and/or app easy to navigate?
There is no way to accomplish these simple things without competent people.

Longtime customers gave us more slack than we deserved because of the strong reputations built under the old names, but that grace only lasts so long. Once people start realizing that sticking with DXC is hurting their own projects or careers, the loyalty disappears fast. From this point on, the exodus of customers will just become worse.

Already all toxic leaders and managers were asked to leave without any severance packages
All principal engineers were fate in hands of CEO now

Customers are switching to crowdstike products

Shout out to our WONDERFUL CEO and marketing teams FAILURE to get merchandise/stock into our COR retail stores! YES YES! Direct fill you say, but I am customer I need it now! You know it is Christmas! So what’s your problem ! You scream here in Texas about sale sale sale but yet YOU failed the stock holders and your front line employees! Hope you feel good about yourselves!

People on the phones seem to be more adversely affected than most. Leadership has checked out. For most, support is non-existent. Veterans saying it is the worst it has ever been. Some are talking about walking.

Its just comedy at this point. Fourth P1 ive seen this peak season where the entire Optum tech ecosystem cant hit endpoints, all from this vendor tech that we didnt need that ESRO forced everyone to switch to.

A P1 during peak season used to be rare, now its a almost weekly occurrence here. This company is a mess and is gonna lose all its customers

Perhaps investors should look at one metric for the future growth of Croda, customer satisfaction. By the looks of the company’s news releases it has been since June 2022 that Croda has been awarded anything from a customer. In the June 2022 instance it was for sustainability efforts. It would be interesting to learn the last time they were even nominated for supplier of the year or similar by any of their customers. Customers do find alternatives, they do shut access to development programs, and don’t care if it’s the smartest science.

A shame if all the American skulls Dan collected doesn’t stop customers from leaving and vz misses its numbers.

Get rid of it ! You are wasting everyone's time. Whoever purchased the application is getting kickbacks on or in the back end. Siebel ran better than this. And we all know where that got us. I have never seen a more inept application. Have you ever counted the number of screens that flash on your tablet when trying to run salesforce just to have it transfer the customers account into opus ? Screens that just go nuts and serve no purpose. 9 different screens that go crazy and bouncing ba--s too. And security.......... total lack of security. We took a step backwards in securing customer accounts.

I have been in the 90th to 100th percentile of surveys for three years running in my organization. I connect with the customers and have saved countless customers and im not in loyalty.

Its bullsh-t.

The suspense is ki-ling me. Anyone heard anything on how it's going? Are we making customers lives better? Success stories of any kind?

I thought this guy Dan was about customer and employee first experience. Looks like my experience so far is sh-t. Makes me miss Hans

It’s funny how management was always telling us to sell sell sell, follow the prices even if I had to sell to 90 year old lady who is being transferred to assisted living facility who needs a landline just so she can talk to her son every Sunday but I have to ask her does she stream and she don’t know what that is. All of a sudden we customer focused it’s now be nice to the customer do what’s right for the customer, whatever, we have always said that but this regime was always about money money money and now look Dan laying people off left and right. We did this to our selves! Yes everyone is in the business to make money but let’s use common sense. Customer dies , but you want us to ask the daughter or son do they want to take over the internet. Yeah change this sh-t Dan!!

What happened with poor clients who were onboarded to this technological marvel just before they announced DXC is giving up on it?

Did some research this weekend. T-Mobile has a family plan special. 4 free iPhone 17s at $25 per line (approx $140/mo with taxes/fees).

https://www.t-mobile.com/offers/apple-iphone-deals?INTNAV=tNav%3ADeals%3AApple

https://www.thecity.nyc/2025/11/17/anthem-unitedhealth-emblemhealth-lawsuit-health-insurance/

what is apple going to do when Qorvo goes away.

Had an interesting conversation with one of our customers today that said our CPO spoke to them in a condescending away, brushed aside their concerns, mumbled something about AI and the just walked away. We should probably have our sales team interact with customers only, it seems like we don't have a customer facing product team at all.