I recently started seeing few posts on LinkedIn about some people posted about being laid off.. like L3 L4 L5s in engineering, data science etc. anyone noticing anything? I think mgnt figured out a way of staying out of news this year breaking habit... — read more 

Multi was to let most go, They don't have to do a big layoff it's designed to make you fail. Most in the dept are on a plan. Shame Shame on Wayfair.

Who makes the list? Is it based on performance, salary, tenure, or luck? Which departments are getting hit hardest? Are newer employees safer or more at risk? What's the real business reason behind this? They won't tell us anything, so we're all just... — read more 

I don't know if it's just me or my department. Morale is low and stress levels are maxed out. More and more duties added to an already busy day. Customers relentlessly wanting everything for free, rude, and entitled. Constant fear of being fired even... — read more 

Not sure if this is just coincidence or something more, but I’ve noticed a few signals this week that feel familiar. Saw several people quietly updating their status and mentioning they’re exploring new opportunities, and there have also been some... — read more 

AI has been a really really hot topic at the company in the last month. Obviously it’s been a hot topic at the org for a few years now but they seem to really be pushing it extra hard the last month. Got word we are now in a hiring freeze of sorts... — read more 

What happens when you go on these plans? Metrics are ridiculous. Being faulted over something that is not in your control.

Management seems to be he-l bent on finding reasons to fire you, they never give positive feedback. Only time you hear from them is when they accuse you in the wrong or they find stuff to write you up. They dont coach for success, its coaching to... — read more 

Looks like they have JSL taking the multi contact calls. Get ready for management firing US employees.

The management in multi-contact is a Joke, and yes I mean at the L2 level. what kind of cr-p show are they running? Constant THREAT of metrics is overwhelming the reasoning all efforts are failing is because the people taking care of their customers... — read more 

Last year during March 19th they had layoffs of corporate employees, tech was hit the hardest. That was due to a series of decisions they made during a leadership offsite. Similar pattern this year (late Feb) they had a leadership offsite. From what... — read more 

Wayfair states that it offers a great work-life balance. Sooooo not true. Their training is inadequate. Overseas employees are non-compliant. Shift bids are BS. No matter what you choose, they will give you the schedule pertaining to company needs... — read more 

Be warned they are firing people like crazy for not wrapping on orders. AI is reporting this daily to management.

What do you think the odds are there will be layoffs in March?

It's every day it is something! They are fully aware it needs to be fixed. It effects our Metrics when we lose calls or can't run a wizard due to the pink banner we all get!

6 years at Wayfair and Im honestly ready to quit they have me working a closing schedule with split days off. I have a family to take care of and this feels like a kick in the teeth.

What happens if you get 2 ROD at once? Info hubs are unclear.

It is no secret that the overseas agents were bad. The ai tools were good sometimes, other times totally wrong with what they said and not helpful. I understand using tech to make it easier. But I have serious doubts that the actions they have taken... — read more 

Worked for Wayfair for over 10 years and they have never been this late with W2s. Sick of waiting, anyone else got theirs yet?

I got laid off last year. I have access to Workday. Do you all know when we are getting our W2s?

Anyone have any idea?

Shift bids at the end of the month?anyone know any information?

Anyone know what was said?

I'm trying to wrap my head around how Wayfair is skirting around reporting layoffs on the Boston Warn site.

No warning, nothing. I was an excellent performer. Never trust the praise. Hard work doesn't pay off. They'll discard you at the first opportunity if it fits their bottom line.

Are we certain it's done? Any chances of more next week?

Why is this not making the news ? Worst layoff possible. Got an email that role is impacted and to join a group meeting. Cam off, mic off, chat off, cant ask questions, no explanation of why and why you?? Cold and heartless.

It’s sad that Wayfair CEO’S care more about money then actually real customer service I work my tickets and overseas agents lie and mess up every single order telling customers lie after lie then we get to the customer an we can’t accommodate them we... — read more 

I am truly sorry for anyone that lost their job yesterday, that really su-ks! But all of us that are still here it should be a wake up call, we are all replaceable and cannot depend on this company. With the metrics changes and daily changes and do... — read more 

Wayfair really turns a blind eye on some. Im in another team but my friend heard that one of the CSO agents does work avoidance and nothing has been done. Keeps easy tickets and updates them every two days just to meet metrics when it should have... — read more 

Just got my email Im being let go after 4 years. Im so disgusted with what they are doing, they dont value anyone in customer service.

We got an email about layoffs this morning and no one in MC is talking about this in slack chats!! What are y’all afraid of??? this is bullsh-t!! Let’s talk about what’s happening !!! Luckily I put my notice in yesterday after 5.5 years. Wayfair is... — read more 

We knew it was coming but still a horrible feeling to be impacted. Thanks to outsourcing and AI everyone is at risk!

Just out of a meeting. All EU frontline L1 and L2 managers are being made redundant. Off shore cheap cr-p labour wins

We are being so micromanaged now it’s unbearable.

I've been an employee for a very long time, and when I first started, this was literally the best place I had ever worked in ALL of my endeavors. Even throughout covid they took care of us and our customers - It was brutal, but tolerable. Now... — read more 

I just can’t cope anymore. Dealing with customers, especially under so much pressure from higher-ups, wears you down after a while. I know the job market is tough, and I have bills and financial obligations like everyone else, but I’m close to my... — read more